Banking Customer Advisor Cork
First Acive have a job opening for a
Customer Advisor – in Middleton County Cork Ref RI3039
Purpose of Role
The purpose of the role is to champion the service quality ethic within the Store, ensuring a ‘ can do, will do’ approach to customers and their needs. To contribute to the delivery of the Store business activities and goals. To be a flexible team member by providing support for both S& I and the LA.
Accountabilities
To contribute to the achievement of Store targets for interest and non-interest income generation, by identifying selling opportunities and referring customers to the appropriate advisor (BDM, FC, S& I and LA)
Proactively sell credit cards to achieve or exceed branch target
Provide an excellent service to all customers, providing welcome, assistance, solution and follow-up (in person and over the phone)
Carry out the administration associated with account transactions, including the management of ‘ teller’ systems
Ensure that all diaries are managed effectively to promote an efficient customer flow and best service to the customers
Ensuring that all calls are answered promptly and fielded appropriately
Ensure that the environment is consistent with brand values. e.g. brochure racks stocked, office appearance and general tidiness
Assist the LA & S& IA with prospecting sales including processing of applications in accordance with prescribed systems and standards ensure compliance with audit and regulatory requirements.
Establish and maintain effective working relationships with their colleagues in Manufacturing to ensure effective fulfillment of products, quality customer service and speedy resolution of processing issues
Deputise for LA, S& IA during absences – vacation or sick leave.
Maintain excellent product knowledge and complete relevant financial qualifications as appropriate
Deliverables
Branch performance against agreed sales and contribution targets measured through
Number of credit card sales
Number of meetings generated
Volume and quality of referrals to Financial Consultant, Savings & Investment Advisor
Sales from referrals
Customer Satisfaction as measured by mystery shop and customer satisfaction survey
Complaint Log
AYIC, FTY & CQI Scores
Compliance with procedures and standards
Feedback from BDM through live observations and coaching sessions
The Individual
5 Leaving Certificate passes at Grades A, B or C including English and Mathematics
Minimum 2 years previous experience in Retail environment (preferred)
Can-do, will-do attitude with a relentless focus on customer
Prior experience in team based environment
Good interpersonal skills
Excellent administrative and organisational skills
Flexibility and a willingness to learn and take ownership of personal performance and development
Basic computer literacy and keyboard skills
Excellent knowledge of First Active Processes and systems
Working knowledge of First Active products
Additional Website Text
First Active offer an excellent remuneration package for suitable applicants. If you believe you have the knowledge, skills and motivation to deliver in this challenging role, please apply Online below.
Resourcing Contact: Claire Taggart Brennan
Business Contact: Tanya Smith
Closing Date: 13/03/08
Terms and Conditions:€19,746 – 32,171
Pension, Profit Share, Lunch Allowance, Club Sub € 180, 21 days holidays