Administration

EA / Bioware Galway Jobs

Bioware Galway
Job Title: Customer Service Representatives

Role: Customer Support

Description: BioWare Customer Service Representatives (CSRs) will be experienced service specialists supporting BioWare customers via chat, email and/or phones. Through problem identification, troubleshooting, education and resolution, the CSRs will be required to provide innovative and exceptional customer experience. As a key member of BioWare, CSRs are expected to maintain BioWare’s culture of excellence and commitment to quality in every aspect of their work.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world’s best-selling titles including the award-winning Baldur’s Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic.
Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS.
BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties and Responsibilities:

• Provide first contact resolution of customer issues via chat, e-mail and/or phones

• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents

• Troubleshoot and handle the most complicated and sensitive of customer inquiries

• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs

• Take personal ownership of customer requests and provide a BioWare world-class level of support

• Maintain accountability for accurate and timely assistance to our customers

• Provide exceptional customer experience as measured through customer surveys and internal SLAs

• Maintain security and confidentiality of BioWare’s internal information and customer/account information

• Escalate and communicate any customer well-being issues

Skills and Qualifications:

Essential

• Minimum two years experience working in a Customer Service environment

• Excellent Customer Service skills with proven quality track record

• Verbal and written fluency in English essential with multilingual fluency in French or German an advantage

• Moderate computer and advanced typing skills

Desirable, but not essential

• Previous large volume Contact Centre experience

Person Specification:

• Team player with a positive attitude

• Ability to handle stressful situations

• Willingness to be flexible

• Ability to maintain confidentiality

• Results orientated

• High work standards

• Organised and able to prioritise tasks to meet the changing demands of the business

• Excellent interpersonal skills with ability to form good working relationships with staff at all levels

• Confident and professional in appearance conduct and approach

Compensation:

BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation.

Please Note:

Applicants must be eligible to work in Ireland without company sponsorship

This position will have a high requirement for late night, shift based hours

Full details and Apply Here

Typists Job Co Galway

EXPERIENCED DICTAPHONE typist, with minimum of 5 years’ experience. Must be proficient in Mircrosoft Word and Excel. Experience in claims management/case management systems would be beneficial. Apply with handwritten letter and CV to Frank McNabb, McNabb Assessors, Clarinbridge village, Co Galway.

Magnetti Foods Office Job

Magnetti Foods, Clarinbridge Co GAlway
Position available for an office administrator to start immediatly. Experience essential. Send cv to: Magnetti Foods, Clarinbridge Business pk, Clarinbridge, Galway. email: pasta@magnettifoods.com

MSD Carlow Jobs

MSD  ( Merck Sharp & Dohme) are opening a new facility in Carlow.
SD Carlow will specialise in the formulation and filling of vaccines and biologics which will help prevent and treat a variety of healthcare conditions.
Operations are due to start in early 2011 and they have plenty of job opportunities for  ….

Production Technicians

Quality Leads

Documentation/Admin/Record

Quality Technicians (Lab)

Quality Specialists

Quality Technicians (components)

Maintenance Technicians

Maintenance Planners

Operations Coach

Manufacturing Trainers

Admin

Material Handlers

LSS Engineers

WFI Engineers

Reliability Engineers

CMMS Coordinators

Validation Engineers

Automation Engineers

All applications have to be made online  – any submitted by post or email cannot be accepted.

Visit  http://msdcarlow.com/  to apply for Jobs

Jobs at Citizens Information

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public. CIPS wishes to recruit a full-time Information Officer (two-year contract) and a half-time Administrator (permanent).

INFORMATION OFFICER

€29,821 – €42,658

In addition to the immediate appointment of a full-time Information Officer (two-year fixed term contract), a panel of qualifying candidates will be created from which any further information staff vacancies (full-time or part-time, temporary or permanent) arising before end 2011 might be filled.

ADMINISTRATOR

€24,407 – €33,568 pro rata (half-time post)

In addition to the immediate appointment of a half-time Administrator (permanent contract), a panel of qualifying candidates will be created from which any further administrative vacancies (full-time or part-time, temporary or permanent) arising before end 2011 might be filled.

Candidates for either position must obtain an application pack by emailing cips.jobs@citinfo.ie – stating in the subject line which application pack is being requested. Applications will be accepted on application form only. CVs/letters of application not accepted.

Closing date for receipt of completed application forms: Monday 18 October 2010

CIPS is funded & supported by the Citizens Information Board

Bord Gais Admin Jobs

Administrative Assistant (Temporary Panel)

Bord Gais – Cork & Dublin Based

Ref. 226/10 – Fixed Term Contract

A leading Irish energy provider, Bord Gáis is responsible for building, owning and operating transmission and distribution networks delivering gas and electricity to over 1,000,000 industrial, commercial and residential customers in Ireland.

Bord Gais wishes to recruit a panel of Administrative Assistants who may be called on at short notice to fill temporary administrative positions of varying durations that are likely to arise in both Cork and Dublin over the next 6-9 months.

Main Duties & Responsibilities:

• Document management including data entry, circulation and retrieval

• Provide administrative support in line with agreed standards of performance

• Control all documentation and files relative to project

• Answer incoming telephone calls and redirect as appropriate

• Create correspondence, presentations, charts, spreadsheets, tables and other complex documents, as required.

• Ensure adherence to relevant Company policies and procedures.

• Other duties may be assigned from time to time

• Reception duties

Qualifications/Experience:

• Relevant experience in an administrative role.

• Ability to prioritise, organise & handle multiple tasks.

• Strong Computer skills with a proficient working knowledge of MS Word, Excel, Powerpoint and Outlook.

• Ability to work on their own initiative and at a fast pace

• Excellent verbal and written communication skills

• Good numerical skills are required

• Meticulous attention to detail and consistently high standards of work

Applications, including a current Curriculum Vitae should be sent to the undersigned to arrive no later than 30th August 2010. Canvassing will disqualify.

Donal Murphy, HR Department,

Bord Gáis, Gas Works Road, Cork

e-mail: recruit@bge.ie

Polish Speaking Account Manager

Sales Representative/Account Manager

Description:

Ria Financial Services, the worlds 3rd largest money transfer company is looking for a full-time Sales Representative to develop its agent network from which customers can remit money abroad. The candidate would be required to source and follow up potential leads through cold calling and meeting business owners initially around the Dublin area, but travel to other main towns will be necessary. The role would also include some administrative duties. The ideal candidate will have some business – business sales experience. Polish language essential in order to deal with Polish clients. Russian desirable.

No. of Jobs: 2

Contract type: Permanent / Full Time

Days per week: 5  -Hours per week: 45

Start date: 01/08/2010

Experience Required: Some Experience.

Minimum Salary : 18,000pa Euro

Maximum Salary: 30,000pa Euro

Other Benefits: Basic salary plus generous bonus & commission scheme

Location : Dublin 1

Applicants to e-mail CV to salesireland@riafinancial.com or by post to Ria Financial Services Ltd, Room 31, 40 Lower Dominick St, Dublin 1.

Further company information can be seen at website www .riafinancial.com

Hibernian Aviva Castlebar Sales Advisor

Job Ref 716307 10/01

Job Title Customer Sales Advisor – Castlebar branch

Salary Not disclosed

Aviva Ireland is one of Ireland’s largest and most successful financial services organisations with activities spanning general insurance, life insurance, pensions, health insurance, risk management, and personal financial services. Aviva Ireland has over 1.2 million customers across the country with principal offices in Dublin, Cork and Galway.

Since its establishment in 1908, our General Insurance Company has grown to be Ireland’s largest and most respected insurer, providing cover on all aspects of motor, home, farm and commercial insurance. The company’s strength lies in the quality of the service it provides to its customers and the character and calibre of its staff

At our Castlebar branch we have a permanent vacancy for a Customer Sales Advisor.

Key responsibilities include:

* The provision of the highest levels of customer service

* The development and implementation of activity plans to support the achievement of the Branch’s Life and General trading objectives

* An ability to sell products and services

Candidates will be able to demonstrate:

* Sales ability and/or experience in a sales role

* Experience in, or desire to work in, a target-based environment

* CIP qualified (or currently pursuing)

* Flexibility, commitment and enthusiasm

* Ability to work under pressure and to meet deadlines

* A proactive self-starter

* An ability to play an active role as part of a close-knit team

Initial closing date is Wednesday 27th January 2010. Short-listing may apply.
APPLY HERE

Job in Dublin for a Legal Secretary

Sean Costello & Co is a busy practice in Smithfield, Dublin. They are seeking to recruit a Legal Secretary .

Duties & Responsibilities include:

* Organising files in consultation with Solicitor.

* Audiotape typing skills

* Dealing with client queries on the telephone

* Organising the office diary, making appointments

* Preparing Briefs for Counsel

The successful candidate must:

* Be proactive and must be able to work on own initiative

* Have strong attention to detail and an ability to work well under pressure and juggle multiple tasks

* Have an enthusiastic and proactive approach

* Have exceptional organisational skills and a motivated team focus

* Some years experience.

Salary up to €26,000.00 depending on experience.

Please forward cvs to Sean Costello & Co Solicitors, Haliday House, Arran Quay, Dublin 7 or info@costellosolicitors.ie

NAMA HR Admin Job

Job Ref HR Admin – Jan 2010

Job Title HR Administrator

Job Type Full-time

Location Dublin 2

Salary Not disclosed

Description:

HR Administrator, Human Resources Department, NTMA

Role: To provide a comprehensive HR support to the HR team

Key responsibilities will include:

· Co-ordination of Recruitment and Selection Process for NTMA and its various businesses – viz. the National Pensions Reserve Fund, the National Development Finance Agency, the National Asset Management Agency and the State Claims Agency.

· Maintenance of HR database

· Maintenance of HR Employee files

· Recruitment of junior and middle level hires

· Recruitment of temporary staff as and when required

· Administration of VHI Health Insurance Scheme

· Administration of Defined Benefit and Defined Contribution Pension Schemes

· Drafting and production of contracts of employment

· Assisting with drafting/implementation of HR policies

· Liasing with managers, staff and external representatives regarding HR activities

· Acting as Secretary, Health & Safety Committee

· General Admin & Project Duties as assigned from time to time

Qualification & Skills: The successful candidate will have:

· Minimum of 2 years experience working in a Human Resources area

· A professional HR qualification and a member of the CIPD

· Excellent communication, organisational and interpersonal skills

· Strong PC skills (Microsoft Word, Excel and PowerPoint) with a keen attention to detail.

· Ability to command credibility and confidentiality with all staff.

More Details and Application Form Here