Ebay Dublin

Ebay Fraud Investigation Job in Dublin

Business Title FIT Analyst

Requisition No. 37959BR

Category Customer Support -Location Ireland – Dublin

Primary Job Responsibilities

The Fraud Investigations Team Analyst will provide support to eBay Inc. efforts to foster relationships with law enforcement and will participate in the collection and dissemination of evidence of crimes against eBay Inc. and its customers to local, state and federal law enforcement agencies. The candidate will report directly to a Team Supervisor.

The Analyst will be responsible for:

* Quality document production while ensuring proper service levels and response time for law enforcement requests and other legal processes as directed

* Follow-up contact with law enforcement on investigations and cases as directed by the FIT Supervisor

* Assisting in best practice sharing and procedures for global law enforcement investigations

* Assist with responding to hotline calls as needed

* Help with intake of LE requests/subpoenas as needed

Job Requirements

* One or more years of experience in fraud investigations with a background in high tech crime preferred.

* The FIT Analyst should have a strong working knowledge of both eBay and PayPal, with experience in both buying and selling and a strong belief in making the Internet a safe, viable means of commerce.

* Candidate should bring a high level of enthusiasm to the projects or investigations assigned.

* They should be able to effectively communicate to groups at all levels. More specifically, the candidate should be able to explain the eBay/PayPal platform in laymen’s terms as well as handle more complex inquiries by high technology crime investigators.

* Must be detail oriented, able to handle multiple tasks and meet deadlines.

* Self-driven, motivated to excel, and ability to work with minimal supervision.

* Positive inter-team communication and interaction.

* Current PayPal admin access or ability to pass PayPal background check

* Some overnight travel required, often on short notice.

Lead completely: Achieving our goals

Practice Judgment:Using our “smarts”

Thinking of the whole of eBay Inc.

Trust Each Other: Dealing with conflict

Keep it Human: Building relationships

Constantly improving yourself

Education Bachelors Degree or Equivalent

See more and Apply Here

Jobs at Ebay in Dublin

Job Title - Customer Solutions Agent

Requisition No. 38161BR

Category Customer Support

Location Ireland – Ebay Dublin

Work Location eBay Services Dublin

Shift Details Sunday to Thursday 2:30 pm to 11:00 pm

Primary Job Responsibilities

# Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution & satisfaction

# Working with members in overcoming challenges they may face in their on site activity

# Having a thorough understanding of customer priorities, and identifying key improvement areas

# Providing feedback on emerging issues on the site

# Ensuring that we provide the safest, cleanest site possible for our members

Job Requirements

* Provide Best Customer Service, understanding our customer needs & acting with the customer in mind

* Flexible and adaptable with a positive attitude to wor

* Develops effective working relationships with peers and superiors

* Works as a team to ensure the eBay site is safe and clean

* Log information accurately

* Achieve quality & metric driven targets as set out by Supervisor

* Independently use all channels to stay informed with regards to department specific knowledge

* Maintain open communication with team Supervisor and Manager

* Continually display initiative to take on additional responsibilities towards professional growth

Apply Here