Paypal Jobs in Dublin
PayPal has decided to expand operations at its European Centre of Excellence in Blanchardstown Dublin with 200 new jobs. These new positions will bring the company’s workforce in the area to more than 1,500.
Some of the types of jobs on offer at Paypal in Dublin include :
Content Specialist Greater Europe
The Content Specialist will be responsible for the quality of Customer Support content. The main objective of this role is to ensure that Content – Kana emails, FAQs and Self-Service Content is accurate and culturally appropriate. To achieve this, the Content Specialist will work closely with the Global Content teams, Product support and the in-country teams.
Specific Duties
The responsibilities for this role include:
* Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
o Culturally appropriate
o Well-written
o Accurate
o Approved by Compliance/Legal Department
* Translating, updating, writing and implementing new templates to reflect product updates
* Updating, writing and implementing new FAQs to reflect product updates
* Maintaining the Help Center – for example, hiding out-of-date FAQs if necessary
* Acting as the content expert for CS content
* Working closely with Linguists and Content Managers to maintain local language glossaries and style guides
* Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
* Taking an active role in country-specific or European content projects
* Use of project management principles to ensure deliverables are met
* Supporting the in-country business unit’s initiatives
* Getting involved in website bug spotting/fixing (QA)
Support Content development for self-service programs e.g. Virtual Agent, Contact Us, Help centre
Any additional tasks or project support as required
Job Requirements
Education and/or Relevant Experience:
o Fluent English and a 2nd EU language
o Excellent translation, writing and editing skills
o BS/BA in languages or related field
o Ability to work within tight and often-changing deadlines
o Ability to work with and communicate effectively to diverse individuals
o Strong organizational and project management skills Sound knowledge of the PayPal product
Categories: Dublin Jobs, Ebay Dublin, Paypal Tags:
Ebay Fraud Investigation Job in Dublin
Business Title FIT Analyst
Requisition No. 37959BR
Category Customer Support -Location Ireland – Dublin
Primary Job Responsibilities
The Fraud Investigations Team Analyst will provide support to eBay Inc. efforts to foster relationships with law enforcement and will participate in the collection and dissemination of evidence of crimes against eBay Inc. and its customers to local, state and federal law enforcement agencies. The candidate will report directly to a Team Supervisor.
The Analyst will be responsible for:
* Quality document production while ensuring proper service levels and response time for law enforcement requests and other legal processes as directed
* Follow-up contact with law enforcement on investigations and cases as directed by the FIT Supervisor
* Assisting in best practice sharing and procedures for global law enforcement investigations
* Assist with responding to hotline calls as needed
* Help with intake of LE requests/subpoenas as needed
Job Requirements
* One or more years of experience in fraud investigations with a background in high tech crime preferred.
* The FIT Analyst should have a strong working knowledge of both eBay and PayPal, with experience in both buying and selling and a strong belief in making the Internet a safe, viable means of commerce.
* Candidate should bring a high level of enthusiasm to the projects or investigations assigned.
* They should be able to effectively communicate to groups at all levels. More specifically, the candidate should be able to explain the eBay/PayPal platform in laymen’s terms as well as handle more complex inquiries by high technology crime investigators.
* Must be detail oriented, able to handle multiple tasks and meet deadlines.
* Self-driven, motivated to excel, and ability to work with minimal supervision.
* Positive inter-team communication and interaction.
* Current PayPal admin access or ability to pass PayPal background check
* Some overnight travel required, often on short notice.
Lead completely: Achieving our goals
Practice Judgment:Using our “smarts”
Thinking of the whole of eBay Inc.
Trust Each Other: Dealing with conflict
Keep it Human: Building relationships
Constantly improving yourself
Education Bachelors Degree or Equivalent
Categories: Customer Services, Ebay Dublin, Finance Jobs, Graduate Jobs, Internet Tags:
Jobs at Ebay in Dublin
Job Title - Customer Solutions Agent
Requisition No. 38161BR
Category Customer Support
Location Ireland – Ebay Dublin
Work Location eBay Services Dublin
Shift Details Sunday to Thursday 2:30 pm to 11:00 pm
Primary Job Responsibilities
# Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution & satisfaction
# Working with members in overcoming challenges they may face in their on site activity
# Having a thorough understanding of customer priorities, and identifying key improvement areas
# Providing feedback on emerging issues on the site
# Ensuring that we provide the safest, cleanest site possible for our members
Job Requirements
* Provide Best Customer Service, understanding our customer needs & acting with the customer in mind
* Flexible and adaptable with a positive attitude to wor
* Develops effective working relationships with peers and superiors
* Works as a team to ensure the eBay site is safe and clean
* Log information accurately
* Achieve quality & metric driven targets as set out by Supervisor
* Independently use all channels to stay informed with regards to department specific knowledge
* Maintain open communication with team Supervisor and Manager
* Continually display initiative to take on additional responsibilities towards professional growth
Categories: Call Centre Jobs, Customer Services, Dublin Jobs, Ebay Dublin, Evening Work Tags: