EA Galway Customer Service Manager
Customer Service Manager (Global Services) – Bioware
Role: Customer Support
Specialty: Customer Service Representative
Location: Ireland – Galway
Description: BioWare, a division of Fortune 500 company Electronic Arts (EA), specializes in delivering the best story-driven games in the world. BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.
The Customer Service Manager of Global Services provides the leadership and strategic support to deliver critical core services to the global BioWare customer support team. The position is responsible for managing a group of services teams including: Workforce Management, Knowledge Education Development, Training, BPO Project Management, and IT requirements. The Customer Service Manager of Global Services reports directly to the Director of Customer Service. The CSM of Global Services is responsible for providing a world-class support product to the Customer Services operational team. The CSM of Global Services will champion the strategic vision and goals of the Customer Services group and deliver the highest level of customer satisfaction and loyalty. This position is responsible for working cross-functionally and within the Customer Services group to assure the most consistent and efficient support processes. This person will have a detailed understanding of the call center industry with specific knowledge of online games.
Categories: Call Centre, Customer Services, EA Jobs, Executive Jobs, Galway Jobs, Graduate Jobs, IT Jobs, Living in Ireland, Office Jobs, Technical Jobs Tags:
Summer HR Job in Harmac Co Roscommon
Human Resources – Temp
Description:
HR Assistant fully qualified with CIPD or pending CIPD qualification. Summer contract with possibility of extension.
No. of Jobs: 1
Contract type: To Be Advised / Full Time
Days per week: 5 -Hours per week: 39
Daily Hours: 8
Start date: 10/05/2010 -End date: End Summer
Experience Required: Some Experience. Minimum: 1 Years.
Salary: Neg DOE Euro
Location : Castlerea Co Roscommon
Display Until: 27/05/2010
Email CV to: infoeu@harmac.com
Categories: HR, Office Jobs, Recruitment, Roscommon Jobs, Summer Work, Temporary Work Tags:
Tesco Want a Coldfusion Web Developer
Tesco Diets is the highly successful online subscription weight loss and health company, in the UK and Ireland. Based in Dublin 17. We are a small and dynamic team, working in a fast moving, growing environment, and as a result are expanding and looking for a new web developer within our IT department.
The role will involve an exciting opportunity to work with the ColdFusion language & development platform.
Previous experience in ColdFusion is advantageous but not essential, development experience in a web scripting language such as PHP is sufficient.
MS SQL Server experience will be required.
The Candidate should be able to demonstrate an ability to take a programme concept through the design stage, including database table design, to full working implementation. In addition, candidates should possess excellent problem solving, communication and team working skills, and should be fluent in written and spoken English
You can apply online through www.tesco.ie/careers
Categories: Dublin Jobs, IT Jobs, Internet, Office Jobs Tags:
Fraud Job at Paypal Dublin
Fraud Agent (Part Time)
Description:
Fraud Agents are required to work through a number of pre-determined fraud queues to identify potentially fraudulent accounts and place all appropriate restrictions. Other investigations including validation using a number of sources such as banks, credit card issuers, PayPal, eBay feedback, phone matches, IP Search, various websites, etc. Finally, a variety of documentation may be reviewed including: credit card statements, bank account statements and customer response, etc, in order to determine the legitimacy of the account and account holder. Experience in one or more of the following areas: Customer Support, Fraud Investigation, Card Issuing and/or merchant acquiring Credit Card, Transaction Processing and/or Chargeback Processing preferred. Customer communication experience (E-mail & Phone). Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint. Full job description available on request.
No. of Jobs: 1
Contract type: To Be Advised / Part Time
Days per week: Wed-Sat
Hours per week: 20
Daily Hours: Wed-Fri:5pm-9pm/Sat12pm-8.30pm
Start date: 08/03/2010
Requirements
Experience Required: Some Experience.
Education Requirements:
1.) Leaving Certificate Ordinary Leaving Certificate or equivalent standard of education. May possess third level certificate, but not essential.
Salary: 12,750 pa Euro
Other Benefits: Benefits: Life Assurance, VHI, 25 days holidays pro rata, Subsidized canteen,Gym on site, Free Car parking.
Location : Blanchardstown
Closing Date : 01/03/2010
Training will be an initial 2 week period commencing on the 8th March. The working hours will initially be 8am to 4.30pm, Monday to Friday. Working Hours: 20 hours Wednesday to Friday: 5pm to 9pm, Saturday: 12midday to 8.30pm. After this initial two week training period the set shift hours described above will begin. TO APPLY: Please email updated CV to bbracken@paypal.com or rfitzpatrick@paypal.com
Categories: Customer Services, Dublin Jobs, Internet, Office Jobs, Part Time Work Tags:
Jobs at Facebook Dublin Ireland
Facebook have their European Head Office in Dublin
The Facebook Office Address is
Hanover Reach
Grand Canal Harbour
Dublin 2.
According to Facebook
“The web is shifting from a vast encyclopedia of information to a social environment that reflects our real identities, and the relationships and information we care about. Facebook is at the forefront of that change. We’re leading a social movement by building ground-breaking technology that gives people the power to share and makes the world more open and connected. As we grow quickly in every way, each of our employees has the opportunity to have an enormous impact. We’re looking for dynamic people that get excited by big questions and unsolved problems.”
Categories: Advertising, Dublin Jobs, Facebook, Finance Jobs, Graduate Jobs, IT Jobs, Office Jobs, Sales Jobs, Technical Jobs Tags:
Job in Dublin for a Legal Secretary
Sean Costello & Co is a busy practice in Smithfield, Dublin. They are seeking to recruit a Legal Secretary .
Duties & Responsibilities include:
* Organising files in consultation with Solicitor.
* Audiotape typing skills
* Dealing with client queries on the telephone
* Organising the office diary, making appointments
* Preparing Briefs for Counsel
The successful candidate must:
* Be proactive and must be able to work on own initiative
* Have strong attention to detail and an ability to work well under pressure and juggle multiple tasks
* Have an enthusiastic and proactive approach
* Have exceptional organisational skills and a motivated team focus
* Some years experience.
Salary up to €26,000.00 depending on experience.
Please forward cvs to Sean Costello & Co Solicitors, Haliday House, Arran Quay, Dublin 7 or info@costellosolicitors.ie
Categories: Administration, Dublin Jobs, Legal Jobs, Office Jobs Tags:
NAMA HR Admin Job
Job Ref HR Admin – Jan 2010
Job Title HR Administrator
Job Type Full-time
Location Dublin 2
Salary Not disclosed
Description:
HR Administrator, Human Resources Department, NTMA
Role: To provide a comprehensive HR support to the HR team
Key responsibilities will include:
· Co-ordination of Recruitment and Selection Process for NTMA and its various businesses – viz. the National Pensions Reserve Fund, the National Development Finance Agency, the National Asset Management Agency and the State Claims Agency.
· Maintenance of HR database
· Maintenance of HR Employee files
· Recruitment of junior and middle level hires
· Recruitment of temporary staff as and when required
· Administration of VHI Health Insurance Scheme
· Administration of Defined Benefit and Defined Contribution Pension Schemes
· Drafting and production of contracts of employment
· Assisting with drafting/implementation of HR policies
· Liasing with managers, staff and external representatives regarding HR activities
· Acting as Secretary, Health & Safety Committee
· General Admin & Project Duties as assigned from time to time
Qualification & Skills: The successful candidate will have:
· Minimum of 2 years experience working in a Human Resources area
· A professional HR qualification and a member of the CIPD
· Excellent communication, organisational and interpersonal skills
· Strong PC skills (Microsoft Word, Excel and PowerPoint) with a keen attention to detail.
· Ability to command credibility and confidentiality with all staff.
Categories: Administration, Dublin Jobs, HR, Nama Jobs, Office Jobs Tags:
Post Office Clerks Dublin
An Post Customer Service Clerks – Dublin
An Post is now recruiting to form a panel from which future Clerk positions in the Customer Services Section will be filled.
Salary: €423.29 per week for a 37.5 hour week.
Based in the GPO Dublin, Customer Service Clerk’s deal with customer enquires/complaints (received by email, phone or in writing) and inputting requests for Redirection and Mail Holding services.
Hours of Attendance: The hours of attendance are based on a 37.5 hour week with a 5/6 day attendance liability. The hours or attendance may be between 8.00am and 8.00pm. Staggered attendance shifts apply and there is a 1 hour lunch break.
Key Responsibilities:
* Handle customer enquiries and complaints regarding mails products and services which are received in writing, via email and on the telephone.
* Ensure all communications are handled in a courteous and professional manner in accordance with agreed standards.
* Interact effectively with customers (internal and external) and with Customer Service team members.
* Communicate effectively with Delivery Service Units and Mail Centres.
* Take ownership of tasks.
* Identify the most appropriate and speedy resolution to customer issues.
More details and application Forms Here
Closing date for receipt of applications is Friday 13th November 2009.
Categories: Administration, Clerical Work, Customer Services, Dublin Jobs, Office Jobs Tags:
Galway Online Marketing Job
Marketing Manager
Description:
Buy.com, the Internet Superstore, is expanding into European markets and we are building the team to spearhead this effort. We are seeking a Marketing Manager to develop the company s online marketing programs. The successful candidate will be responsible for running various B2C marketing campaigns and channels for the company including affiliates, SEM, CSEs, and SEO. Additionally, he/she will support vendor initiatives across the various target markets by coordinating online merchandising for the companys international sites. This will include selecting which products to feature, creating custom landing pages, implementing themed promotions, and liaising with partners to create unique online shopping experiences that communicate key brand messages.
No. of Jobs: 1
Contract type: To Be Advised / Full Time
Start date: 28/10/09
Experience Required: Some Experience.Minimum: 2 Years.
Education Requirments:
Educational Qualification - Third Level Third level marketing and/or business education preferred.
Minimum Salary : 24,000pa Euro -Maximum Salary: 55,000pa Euro
Other Benefits: Competitive benefits available
Location : Galway City
Cl0sing Date : 22/11/2009
Email CV and cover letter to : euro@buy.com
Categories: Galway Jobs, Graduate Jobs, IT Jobs, Marketing, Office Jobs Tags:
McAfee Jobs in Cork
Order Management Coordinator
Reference Code: VMS – OM
Date Posted: 23 August 2009
Location: Cork, Cork
Job Category: Administrative/Clerical
The Channel Order Management Co-Ordinator is responsible for the processing of all channel driven orders. To ensure that all channel orders that are placed by the partners comply with McAfee’ s internal policies. To support the Sales organization to maximize sales revenue.
Primary responsibilities
Ensuring accuracy of all order places by distribution partners before being processed in SAP for invoicing and grant license creation.
Working with high volumes particularly during peak time eg Month and Quarter End
Ensuring that Channel Partners and Internal Distribution Managers are made aware of order management progress.
Working with channel partners on Order Management issues and resolution
Ensuring that daily TSP files are correctly loaded/ processed from distribution channel partners in order to be invoiced daily.
Experience Required
Fluency in English required
Previous Order Management or Sales Support role in a similar high technology environment
PC Skills particularly Excel
Knowledge of SAP or other ERP application
Proven record of accuracy and attention to detail.
Apply by emailto : recruitment_emea@mcafee.com
Categories: Administration, Clerical Work, Cork Jobs, Finance Jobs, Graduate Jobs, IT Jobs, Living in Ireland, Office Jobs, Sales Jobs, Technical Jobs Tags: