Jobs at Big Fish Games in Cork
German Customer Support Representative
Job ID: 2009-1450 # Positions: 1
Location: IE-Cork Experience (Years): 1
Posted Date: 04-17-09 Category: Customer Support/All Openings
More information about this job:
Overview:
Big Fish Games is the world’s leading online business for games and interactive entertainment. Based in Seattle, Washington and Vancouver, Big Fish Games works with more than 500 game developers and distributes over 1 million games per day to consumers worldwide. We have developed and published some of the industry’s leading brands including Mystery Case Files®, Hidden ExpeditionTM, AzadaTM, and Fairway SolitaireTM.
Due to phenomenal growth and global presence, Big Fish Games is opening a new facility in Cork to support its European customer base. The new office will focus on multilingual European customer support, game testing, and localization. Recruitment is now underway for people with customer service skills and the capability to communicate effectively with its customers, particularly in German and French.
Responsibilities:
Provide positive and customer-centered support in response to email, telephone or technical inquiries.
Listening attentively to customers needs, reaching agreement about their issue and driving it to a resolution Troubleshoot simple technical issues through a solutions orientated approach
* Educate customers about Big Fish Games’ support options, online tools, and self-help or tutorial training resources
* Communicate positively with team members, customers, and other partners – ensuring that your approach always represents the Big Fish Games brand
Qualifications:
This is an excellent opportunity for some one who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. The role requires the following experience:
*
Bachelor’s Degree required
* Must be fluent in both English and German
* 1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
* Proficient typing skills: 40+ wmp with accuracy
* Working knowledge of Microsoft computer applications, email and internet
* Ability to excel in an energetic, fast paced, customer focused environment
* Flexibility to work outside core working hours and overtime as required
* Excitement and passion for Big Fish Games products and the ability to share this passion with the customer
Come be the next Big Fish in the Pond!
To apply please submit you CV application to bigfishgames@harmonics.ie