Post Office Clerks Dublin
An Post Customer Service Clerks – Dublin
An Post is now recruiting to form a panel from which future Clerk positions in the Customer Services Section will be filled.
Salary: €423.29 per week for a 37.5 hour week.
Based in the GPO Dublin, Customer Service Clerk’s deal with customer enquires/complaints (received by email, phone or in writing) and inputting requests for Redirection and Mail Holding services.
Hours of Attendance: The hours of attendance are based on a 37.5 hour week with a 5/6 day attendance liability. The hours or attendance may be between 8.00am and 8.00pm. Staggered attendance shifts apply and there is a 1 hour lunch break.
Key Responsibilities:
* Handle customer enquiries and complaints regarding mails products and services which are received in writing, via email and on the telephone.
* Ensure all communications are handled in a courteous and professional manner in accordance with agreed standards.
* Interact effectively with customers (internal and external) and with Customer Service team members.
* Communicate effectively with Delivery Service Units and Mail Centres.
* Take ownership of tasks.
* Identify the most appropriate and speedy resolution to customer issues.
More details and application Forms Here
Closing date for receipt of applications is Friday 13th November 2009.