Recruitment Job at EA Galway – Bioware
Job Title : Recruiter – Bioware
Role: HR - Location: Ireland – Galway
Description: BioWare, a division of Fortune 500 company Electronic Arts (EA), specializes in delivering the best story-driven games in the world. ( Baldur’s Gate, the Neverwinter Nights , and Star Wars: Knights of the Old Republic.
BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game – and customer support for the game will be centralized in Galway, Ireland.
Main Purpose of the Role
To manage all the recruitment (strategy & execution) for EA Bioware’s newly established customer service centre in Galway by delivering a high quality recruitment service to customers that provides talent in a cost effective and timely manner.
Key Duties and Responsibilities
• Act as the key recruitment point-of-contact for local management & hiring managers, HR and candidates
• Working closely with EA Bioware management and the wider Talent Acquisition team, build a complete end-to-end recruitment framework able to deliver 200 hires in a 6 month period. This includes the creation of an overarching sourcing strategy as well as the design of the assessment/ selection process.
• Manage the end-to-end recruitment process for all open positions
o Ensure all heads are fully approved before initiating the recruitment process
o Support customers in developing realistic person profiles based on market conditions, and grade & salary constraints
o Develop sourcing/ attraction strategies for positions (one-off positions as well as high volume multiples)
o Manage candidate applications/ submittals efficiently (application acknowledgement, CV screening, rejection, etc.)
o Conduct thorough candidate assessment via phone or in-person interviews
o Manage interview logistics as and when required
o Offer management (approval, negotiation, employment contracts, etc)
o On-boarding
• Establish, build and manage key partnership with external suppliers such as recruitment agencies, job boards, newspapers, etc.
• Manage the candidate experience by ensuring that all candidates have positive interaction with EA Bioware at all stages of the recruitment process
• Positively promote and grow a consistent EA Bioware employer brand
• Track critical recruitment data, and produce regular (and ad-hoc) reports on recruiting activities
• Ensure all open positions are accurately tracked using EA’s world wide recruitment management system
Skills and Knowledge Required
• University degree or equivalent
• Ability to think strategically and act tactically
• Process oriented
• Ability to work in a fast paced, target driven environment and perform well under tight time constraints and changing deadlines.
• Experience of working with senior stakeholders
• Good communicator
• Bright and assertive with the ability to come up to speed rapidly and develop fact-based recommendations.
• Very strong organizational skills and the ability to prioritize competing tasks in a fast-paced environment.
Experience Required
• Approx. 5 years recruitment experience combining both in-house and agency
• Solid experience of delivering volume recruitment projects within tight deadlines
• Solid experience of attracting and assessing talent
• Experience of customer service centre or call centre recruitment a massive plus
• Experience of building and managing assessment centers would also be a bonus