Collections Manager Job in IIB Bank Mortgage Section Dublin
Job Description:
To ensure that the Credit Risk, Management and Administrative functions with the Collections Department are actioned in accordance with agreed procedures.
Reporting To:
Senior Manager - Collections Department
Key Responsibilities:
Maintaining good loan portfolio quality and minimising credit losses whilst recognising the rights and interest of the customer
Ensure appropriate staffing structures are maintained and are capable of being adapted to meet internal and external challenges affecting the department.
Identifying and implementing process changes, training requirements and efficiency measures.
Close supervision, guidance and motivation of Collections Teams
Ensure maximum effectiveness and quality of service from external suppliers including Panel Solicitors
Assessing cases to ensure that adequate Loan Impairment provisioning occurs on a quarterly basis.
Provide quality, timely and accurate Management Information in relation to the Collections Portfolio
Resourcing and Staff Development
Have a highly motivated , well trained, customer focused staff.
Maximise the capabilities of the Collection team through
the provision of coaching, training and ongoing mentoring and feedback to individual team members.
Ensure all team members are kept informed of business levels, activities and development through regular team briefings, e-mail communication and memoranda.
Ensure the team is appropriately trained in the Banks processes and policies.
Manage the resourcing levels within the department through the monitoring of performance and productivity levels
Ensure where performance issues exist they are addressed in a timely and efficient manner with the objective of resolving issues in a fair and transparent way.
Ensure HR policies and procedures are complied with and that performance issues or other HR related issues are accurately recorded and acted on.
Standards & Competencies
Leadership
Ability to motivate and develop others in order to reach team, department and organisational goals.
Ability to delegate and follow-up work activities in a timely and efficient manner.
Ability to coach, evaluate, provide feedback and develop performance levels.
Planning & Organising
Ability to organise and schedule major transactions, effectively plan the required level of resource to deliver the deals and ensure that timelines and plans are adhered to.
Persuasiveness
Ability to influence, convince and/or impress others in a way that results in acceptance, agreement or behaviour change at subordinate, peer and senior management level.
Interpersonal
Interacts with others in a sensitive and effective way. Respects and works well with others.
Action Orientated
Ability to make decisions, take the initiative and originate action.
Results Orientated
Effectively contributes to the achievement of goals and targets set for self, others and business unit and ensure such goals and targets are both measurable and recorded.
Specialist knowledge
Strong technical capabilities and banking knowledge.
Personal drive/Motivation
Ability and tenacity to achieve goals, develop business and succeed.
Communication
Ability to clearly and effectively communicate with clients, peers and senior management.
Professional Collegiality
Committed to working with all colleagues in an open and transparent manner.
Qualifications & Experience:
Full understanding of the complete Mortgage Credit Control Cycle.
Minimum of 5 years Credit Control experience at a senior level preferably obtained in the mortgage market.
First Class Management Skills.
Proven ability as a ‘change-leader’ in a similar environment.
Excellent Team Building, influencing and implementing skills.
Competent decision maker with ability to delegate and negotiate.
Numeric, organised and highly motivated.
Excellent Time Management and prioritising skills
IIB Group is an equal opportunities employer
If you would like to apply for any position in IIB, please send a detailed CV to recruitment@iibbank.ie
