Jobs Guide Ireland

Opportunities for Oracle DBA support staff

Would you like to work as part of a highly motivated team in a challenging environment that has significant opportunities for personal and career development within a specialist IT Career structure?

AIB Group is Ireland’s leading financial services organisation with offices in Ireland, UK, Poland and elsewhere in Europe and the USA. Our IT Division employs over 1,000 staff in multiple locations and provides application development, technical and operational support and architectural services to a growing internal customer base across the organisation. It is organised into six functional units, reflecting our diverse specialist skills and the nature of the businesses we support.

The Role
Production support and maintenance of Oracle databases, some of business critical importance. Planning and implementation of new application databases as appropriate. The role is to support various Oracle databases within the bank. The operating systems that the databases run on are HPUX, AIX and Solaris, and the current Oracle standards are versions 8i and 9i.

These roles are temporary positions, typically 12 to 24 months and successful candidates will be primarily based in AIB Donnybrook House, Donnybrook, Dublin 4.

The job functions include:

Technical support for Oracle database issues
Installation and upgrading Oracle executables / databases
Tuning and maintenance of databases to achieve SLA’s
Migration and Upgrading Oracle Databases .
Ensuring appropriate backup and recovery procedures for databases in place, and testing thereof
Assisting Business Units with appropriate data loading / unloading
Assisting 3rd party consultants developing Oracle systems as appropriate

The Person

You will be a successful professional with over 4 years relevant experience. Your key skills will include :-

4 years plus Oracle 8i and 9i DBA. Knowledge of Oracle 10G not a requirement but advantageous.
Database tuning.
Database architectural design (creation, capacity planning, i/o planning, etc).
Backup and Recovery skills.
Good SQL and preferably PL/SQL skills.
Unix ? HPUX, AIX or Solaris basic administration.
Unix shell scripting.
Ability to work with many different sizes and natures of databases, and suggest appropriate.

Qualifications:
Degree or equivalent - candidates with sufficient commercial experience will also be considered.
Preference for candidates with OCP qualification

The role will offer an attractive benefits and remuneration package, which reflects the importance of this position.

AIB is an Equal Opportunities Employer

Applications, including career details to date, should be forwarded in strictest confidence quoting reference number 196 to:-
Laura Wilson, AIB Group HR Shared Services, 3rd Floor, Iona Building, Block B, 158 Shelbourne Road, Ballsbridge, Dublin 4.
Email: specialist@aib.ie

Tired of the commute to the City Centre?AIB Direct Banking is expanding their operation and is opening a second location in Swords, Co. Dublin. AIB Direct Banking is currently based in Naas, Co. Kildare and is a dynamic company of over 500 staff totally committed to customer satisafaction. As the company continues to expand, we now seek to recruit suitably qualified Customer Service Advisers for our contact centre in Swords.

Do you have previous customer service experience? Do you possess a working knowledge of personal computers, good keyboard skills and strong oral communication skills? Do you hold a Leaving Certificate with 5 passes to include English and Mathematics at Higher/Ordinary level? If so, we would like to hear from you.

AIB Direct Banking offers comprehensive training and competitive remuneration with excellent benefits and bonus scheme.

For immediate consideration please apply, attaching a current Curriculum Vitae and quoting the reference “Swords” to the address below:

Adeline McAdoo
Careers Register,
26 Lower Baggot Street,
Dublin 2

E-mail: Adeline.Mcadoo@careers-register.com

Phone: 01 5005993

First Acive have a job opening for a 
Customer Advisor - in  Middleton County Cork Ref RI3039

Purpose of Role

The purpose of the role is to champion the service quality ethic within the Store, ensuring a ‘ can do, will do’ approach to customers and their needs. To contribute to the delivery of the Store business activities and goals. To be a flexible team member by providing support for both S& I and the LA.
Accountabilities
To contribute to the achievement of Store targets for interest and non-interest income generation, by identifying selling opportunities and referring customers to the appropriate advisor (BDM, FC, S& I and LA)
Proactively sell credit cards to achieve or exceed branch target
Provide an excellent service to all customers, providing welcome, assistance, solution and follow-up (in person and over the phone)
Carry out the administration associated with account transactions, including the management of ‘ teller’ systems
Ensure that all diaries are managed effectively to promote an efficient customer flow and best service to the customers
Ensuring that all calls are answered promptly and fielded appropriately
Ensure that the environment is consistent with brand values. e.g. brochure racks stocked, office appearance and general tidiness
Assist the LA & S& IA with prospecting sales including processing of applications in accordance with prescribed systems and standards ensure compliance with audit and regulatory requirements.
Establish and maintain effective working relationships with their colleagues in Manufacturing to ensure effective fulfillment of products, quality customer service and speedy resolution of processing issues
Deputise for LA, S& IA during absences - vacation or sick leave.
Maintain excellent product knowledge and complete relevant financial qualifications as appropriate

Deliverables
Branch performance against agreed sales and contribution targets measured through
Number of credit card sales
Number of meetings generated
Volume and quality of referrals to Financial Consultant, Savings & Investment Advisor
Sales from referrals
Customer Satisfaction as measured by mystery shop and customer satisfaction survey
Complaint Log
AYIC, FTY & CQI Scores
Compliance with procedures and standards
Feedback from BDM through live observations and coaching sessions

The Individual
5 Leaving Certificate passes at Grades A, B or C including English and Mathematics
Minimum 2 years previous experience in Retail environment (preferred)
Can-do, will-do attitude with a relentless focus on customer
Prior experience in team based environment
Good interpersonal skills
Excellent administrative and organisational skills
Flexibility and a willingness to learn and take ownership of personal performance and development
Basic computer literacy and keyboard skills
Excellent knowledge of First Active Processes and systems
Working knowledge of First Active products

Additional Website Text
First Active offer an excellent remuneration package for suitable applicants. If you believe you have the knowledge, skills and motivation to deliver in this challenging role, please apply Online below.

Resourcing Contact: Claire Taggart Brennan

Business Contact: Tanya Smith

Closing Date: 13/03/08

Terms and Conditions:€19,746 - 32,171

Pension, Profit Share, Lunch Allowance, Club Sub € 180, 21 days holidays

Apply Here

Collections Manager Job in IIB Bank Mortgage Section Dublin
Job Description:

To ensure that the Credit Risk, Management and Administrative functions with the Collections Department are actioned in accordance with agreed procedures.

Reporting To:

Senior Manager - Collections Department

Key Responsibilities:
Maintaining good loan portfolio quality and minimising credit losses whilst recognising the rights and interest of the customer
Ensure appropriate staffing structures are maintained and are capable of being adapted to meet internal and external challenges affecting the department.
Identifying and implementing process changes, training requirements and efficiency measures.
Close supervision, guidance and motivation of Collections Teams
Ensure maximum effectiveness and quality of service from external suppliers including Panel Solicitors
Assessing cases to ensure that adequate Loan Impairment provisioning occurs on a quarterly basis.
Provide quality, timely and accurate Management Information in relation to the Collections Portfolio

Resourcing and Staff Development

Have a highly motivated , well trained, customer focused staff.
Maximise the capabilities of the Collection team through
the provision of coaching, training and ongoing mentoring and feedback to individual team members.
Ensure all team members are kept informed of business levels, activities and development through regular team briefings, e-mail communication and memoranda.
Ensure the team is appropriately trained in the Banks processes and policies.
Manage the resourcing levels within the department through the monitoring of performance and productivity levels
Ensure where performance issues exist they are addressed in a timely and efficient manner with the objective of resolving issues in a fair and transparent way.
Ensure HR policies and procedures are complied with and that performance issues or other HR related issues are accurately recorded and acted on.

Standards & Competencies
Leadership
Ability to motivate and develop others in order to reach team, department and organisational goals.
Ability to delegate and follow-up work activities in a timely and efficient manner.
Ability to coach, evaluate, provide feedback and develop performance levels.
Planning & Organising
Ability to organise and schedule major transactions, effectively plan the required level of resource to deliver the deals and ensure that timelines and plans are adhered to.

Persuasiveness
Ability to influence, convince and/or impress others in a way that results in acceptance, agreement or behaviour change at subordinate, peer and senior management level.

Interpersonal
Interacts with others in a sensitive and effective way. Respects and works well with others.

Action Orientated
Ability to make decisions, take the initiative and originate action.

Results Orientated
Effectively contributes to the achievement of goals and targets set for self, others and business unit and ensure such goals and targets are both measurable and recorded.

Specialist knowledge
Strong technical capabilities and banking knowledge.

Personal drive/Motivation
Ability and tenacity to achieve goals, develop business and succeed.

Communication
Ability to clearly and effectively communicate with clients, peers and senior management.
Professional Collegiality
Committed to working with all colleagues in an open and transparent manner.

Qualifications & Experience:

Full understanding of the complete Mortgage Credit Control Cycle.
Minimum of 5 years Credit Control experience at a senior level preferably obtained in the mortgage market.
First Class Management Skills.
Proven ability as a ‘change-leader’ in a similar environment.
Excellent Team Building, influencing and implementing skills.
Competent decision maker with ability to delegate and negotiate.
Numeric, organised and highly motivated.
Excellent Time Management and prioritising skills
IIB Group is an equal opportunities employer

If you would like to apply for any position in IIB, please send a detailed CV to recruitment@iibbank.ie