Office Jobs

Jobs at NAMA

NAMA Ireland – the National Asset Management Agency is part of the   National Treasury Management Agency (NTMA)

The latest NAMA job vacancy

Job Title NAMA Finance – Management Reporting Accountant

Job Type Contract – Fixed Term

Location Dublin 2

Salary Not disclosed

The National Asset Management Agency (NAMA) was established by legislation in November 2009. It operates under the aegis of the NTMA.

Capita Asset Services (“Capita”) was appointed by the Agency as “Master Servicer” in March 2010. In accordance with its contract, Capita provides the Agency with financial information on the Agency’s acquired loans, based on data provided to it by the five Participating Institutions.

The NTMA Finance Directorate has established a specialist NAMA Finance Unit to support the development of NAMA.

The NAMA Finance Unit is responsible in conjunction with NAMA’s Master Servicer for financial reporting and accounting in respect of NAMA and its related Special Purpose Vehicles (SPVs).

The NAMA Finance Unit is also responsible for the development and analysis of management information. Such information includes information provided to the Minister for Finance, the NAMA Board, the CEO of NAMA, the senior executive team in NAMA.

NAMA are seeking to appoint a Management Reporting Accountant to join the specialist management reporting team for NAMA on a 6 month fixed term contract.

The ideal candidate will :

* Be a qualified or partly qualified accountant

* Have a background in financial services, gained through a professional auditing firm, or a through an accounting role in a financial services organisation. Experience of banking and commercial lending, would be advantageous.

* Have experience in the development of management information, budgeting and performance analysis.

* Have excellent analytical, communication and interpersonal skills

* Have initiative and good organisational skills.

* Have the ability to adapt to the position quickly and demonstrate the ability to work as part of a team.

* Have excellent computer skills and competency in office applications (MS Office, Excel)

* Have experience of data warehouses and business intelligence reporting tools.

* Have experience in systems implementations, including definition and specification of business requirements and specification of systems changes and user acceptance testing.

See all the latest  NAMA vacancies here

Allianz Jobs Dublin – Worldwide Care

Allianz -Worldwide Care  the major international insurance company is  seeking to fill a variety of roles relating to claims, helplines, client services; finance, marketing, and project management .  The jobs   will be based at the  headquarters in Park West, West Dublin.

Jobs such as this one …..

Helpline Officer

The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Key Responsibilities

* Commit to the department’s service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%

* Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients

* Assist our in-house medical team in coordinating client’s hospital admissions, evacuations, repatriations and other cases as required

* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases

Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Experience Required

* Experience in a customer focused role , in a an administrative capacity

* Previous experience in call centre environment would be beneficial

* Experience working in pressurized environment with tight deadlines

* Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

* Applicants must be flexible to work within our rotating shift patterns

* Valid EU work permit with the ability to work full time year round

* Fluency in English

Behavioural Competencies

* Customer focused

* Strong communication (verbal & written)

* Ability to work effectively within a team environment

* Honesty and Integrity

* Ability to work under pressure

* Results driven and solution oriented

Starting Salary €25,000 per annum rising to €36,000 reflective of length of service.

Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

Full Job Details Here

Allianz Worldwide Care

Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 500 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

EA / Bioware Galway Jobs

Bioware Galway
Job Title: Customer Service Representatives

Role: Customer Support

Description: BioWare Customer Service Representatives (CSRs) will be experienced service specialists supporting BioWare customers via chat, email and/or phones. Through problem identification, troubleshooting, education and resolution, the CSRs will be required to provide innovative and exceptional customer experience. As a key member of BioWare, CSRs are expected to maintain BioWare’s culture of excellence and commitment to quality in every aspect of their work.

Company Overview:

BioWare, a division of Fortune 500 company Electronic Arts (ERTS), specializes in delivering the best story-driven games in the world. With a history of excellence, BioWare has created some of the world’s best-selling titles including the award-winning Baldur’s Gate, the Neverwinter Nights series, and Star Wars: Knights of the Old Republic.
Original BioWare-created IPs include: Jade Empire, DragonAge : Origins, the critically acclaimed Mass Effect, Mass Effect 2, and Sonic Chronicles: The Dark Brotherhood for the Nintendo DS.
BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.

Duties and Responsibilities:

• Provide first contact resolution of customer issues via chat, e-mail and/or phones

• A Tier 3 level of support that handles escalations from Tier 1 and Tier 2 agents

• Troubleshoot and handle the most complicated and sensitive of customer inquiries

• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs

• Take personal ownership of customer requests and provide a BioWare world-class level of support

• Maintain accountability for accurate and timely assistance to our customers

• Provide exceptional customer experience as measured through customer surveys and internal SLAs

• Maintain security and confidentiality of BioWare’s internal information and customer/account information

• Escalate and communicate any customer well-being issues

Skills and Qualifications:

Essential

• Minimum two years experience working in a Customer Service environment

• Excellent Customer Service skills with proven quality track record

• Verbal and written fluency in English essential with multilingual fluency in French or German an advantage

• Moderate computer and advanced typing skills

Desirable, but not essential

• Previous large volume Contact Centre experience

Person Specification:

• Team player with a positive attitude

• Ability to handle stressful situations

• Willingness to be flexible

• Ability to maintain confidentiality

• Results orientated

• High work standards

• Organised and able to prioritise tasks to meet the changing demands of the business

• Excellent interpersonal skills with ability to form good working relationships with staff at all levels

• Confident and professional in appearance conduct and approach

Compensation:

BioWare Ireland offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability, out of country relocation.

Please Note:

Applicants must be eligible to work in Ireland without company sponsorship

This position will have a high requirement for late night, shift based hours

Full details and Apply Here

Jobs at Paypal Dublin

Paypal have announced that they will be recruiting staff for 150 new jobs in their Dublin office.  The jobs will probably be in customer services . There are about 1200 staff working at the Paypal HQ in Blanchardstown.

Job :  Paypal – Customer Solutions Agent

Customer Support    Ireland – Dublin

Shift Varies  – s Between Monday – Sunday: 06:00 – 18:30

Primary Job Responsibilities

1. Represent PayPal with a high level of professionalism and customer service

2. Resolve customer queries by email or by telephone.

3. Use all manner of modern communication to offer our members the best possible service.

4. Maintain and promote a positive attitude while meeting productivity goals

5. Continually display initiative to take on additional responsibilities toward professional growth

6. Perform related duties as assigned

Job Requirements

A. Meet or exceed all published standards measured monthly and YTD

B. Maintain acceptable level of job discretion. Performance is evaluated against the ability to make judgment calls, the ability to make sound decision, a desire to make decisions, displaying a heightened level of accountability, demonstrating a sense of responsibility, confidentiality and professionalism.

C. Maintain acceptable level of teamwork by incorporating a positive attitude, being supportive in words and actions, embodying the core values of PayPal, and communicating with all levels both within the existing team & anyone outside the direct reporting structure.

D. Maintain acceptable level of commitment which includes more than just showing up for work, more than just performing expectations, seeking out additional responsibilities (not OT), volunteering for special projects, identifying oneself as a go-to individual, flexibility with change and a passion for the product and company.

E. Regular and predictable attendance is required.

Education General Education or Equivalent

Apply Here

40 AA Call Centre Jobs Dublin

The AA is Ireland’s leading motoring organisation and provider of rescue services and AA are also Ireland’s leading personal lines insurance intermediary and a major provider of travel, technical and information services.

AA Ireland  are currently recruiting up to 40 entry-level positions for their  Dublin based call centre  -  both full-time and part-time positions available.
Full training will be provided by means of our extensive, in-house training programme.

The positions available will involve dealing with both inbound and outbound calls, and will be driven by sales targets. Hours of work will be flexible, but successful candidates can expect to work up to 41.25 hours per week, Monday to Saturday (or up to 20 hours a week for part-time candidates).

These sales orientated positions are entry-level, therefore no previous call centre experience is necessary (it would be an advantage however). Candidates must possess the ability to work as part of a highly skilled and successful team, whilst using their own initative to achieve individual and personal targets, goals and objectives.
Leaving Cert is essential, Third Level qualification desirable. Successful candidates need to be available for an immediate start.

Interested candidates may apply by  forwarding a CV by email to; personnel@aaireland.ie or by post to; AA Ireland, 56 Drury Street, Dublin 2.

Jobs at Citizens Information

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public. CIPS wishes to recruit a full-time Information Officer (two-year contract) and a half-time Administrator (permanent).

INFORMATION OFFICER

€29,821 – €42,658

In addition to the immediate appointment of a full-time Information Officer (two-year fixed term contract), a panel of qualifying candidates will be created from which any further information staff vacancies (full-time or part-time, temporary or permanent) arising before end 2011 might be filled.

ADMINISTRATOR

€24,407 – €33,568 pro rata (half-time post)

In addition to the immediate appointment of a half-time Administrator (permanent contract), a panel of qualifying candidates will be created from which any further administrative vacancies (full-time or part-time, temporary or permanent) arising before end 2011 might be filled.

Candidates for either position must obtain an application pack by emailing cips.jobs@citinfo.ie – stating in the subject line which application pack is being requested. Applications will be accepted on application form only. CVs/letters of application not accepted.

Closing date for receipt of completed application forms: Monday 18 October 2010

CIPS is funded & supported by the Citizens Information Board

Social Media Listening Analyst

Graduate – eMetrics Analyst (CM734200)

Graduate Opportunity – Operations Analyst (Social Media Listening Analyst) This is a new role within Prudentials eDG (eBusiness Development Group) supporting the eMetrics area. This group is responsible for providing analysis on websites and internet activity for Prudential businesses. This person will be responsible for using Radian6 software to review data being pulled from various internet social media platforms. They will review the data, identify relevant comments, and classify these comments based on line-of-business and sentiment (positive/negative/neutral/question). A report and summary will be created each morning for review in New Jersey by 9am EST (2pm GMT). Training will be provided on the use of the tool, analysis and report production. This person will also provide backup support and be cross-trained along with the other eDG Operations role of eMetrics Analytics Analyst.

Contract type: Permanent / Full Time

Hours per week: 39  -Start date: Immediate

Experience Required: Fully Experienced.

Salary: To be advised Euro

Location : Prudential Letterkenny  Donegal

Apply Before  01/10/2010

If you have any questions please contact Brian Kelly via email: brian.kelly@pramerica.ie or alternative contact details: Pramerica Systems Ireland Ltd, Letterkenny Office Park, Windyhall, Letterkenny, Co Donegal. Telephone 074 9167600

Bord Gais Admin Jobs

Administrative Assistant (Temporary Panel)

Bord Gais – Cork & Dublin Based

Ref. 226/10 – Fixed Term Contract

A leading Irish energy provider, Bord Gáis is responsible for building, owning and operating transmission and distribution networks delivering gas and electricity to over 1,000,000 industrial, commercial and residential customers in Ireland.

Bord Gais wishes to recruit a panel of Administrative Assistants who may be called on at short notice to fill temporary administrative positions of varying durations that are likely to arise in both Cork and Dublin over the next 6-9 months.

Main Duties & Responsibilities:

• Document management including data entry, circulation and retrieval

• Provide administrative support in line with agreed standards of performance

• Control all documentation and files relative to project

• Answer incoming telephone calls and redirect as appropriate

• Create correspondence, presentations, charts, spreadsheets, tables and other complex documents, as required.

• Ensure adherence to relevant Company policies and procedures.

• Other duties may be assigned from time to time

• Reception duties

Qualifications/Experience:

• Relevant experience in an administrative role.

• Ability to prioritise, organise & handle multiple tasks.

• Strong Computer skills with a proficient working knowledge of MS Word, Excel, Powerpoint and Outlook.

• Ability to work on their own initiative and at a fast pace

• Excellent verbal and written communication skills

• Good numerical skills are required

• Meticulous attention to detail and consistently high standards of work

Applications, including a current Curriculum Vitae should be sent to the undersigned to arrive no later than 30th August 2010. Canvassing will disqualify.

Donal Murphy, HR Department,

Bord Gáis, Gas Works Road, Cork

e-mail: recruit@bge.ie

EA Galway Customer Service Manager

Customer Service Manager (Global Services) – Bioware

Role: Customer Support

Specialty: Customer Service Representative

Location: Ireland – Galway

Description: BioWare, a division of Fortune 500 company Electronic Arts (EA), specializes in delivering the best story-driven games in the world.  BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.

The Customer Service Manager of Global Services provides the leadership and strategic support to deliver critical core services to the global BioWare customer support team. The position is responsible for managing a group of services teams including: Workforce Management, Knowledge Education Development, Training, BPO Project Management, and IT requirements. The Customer Service Manager of Global Services reports directly to the Director of Customer Service. The CSM of Global Services is responsible for providing a world-class support product to the Customer Services operational team. The CSM of Global Services will champion the strategic vision and goals of the Customer Services group and deliver the highest level of customer satisfaction and loyalty. This position is responsible for working cross-functionally and within the Customer Services group to assure the most consistent and efficient support processes. This person will have a detailed understanding of the call center industry with specific knowledge of online games.

More Here

Summer HR Job in Harmac Co Roscommon

Human Resources – Temp

Description:

HR Assistant fully qualified with CIPD or pending CIPD qualification. Summer contract with possibility of extension.

No. of Jobs: 1

Contract type: To Be Advised / Full Time

Days per week: 5 -Hours per week: 39

Daily Hours: 8

Start date: 10/05/2010  -End date: End Summer

Experience Required: Some Experience. Minimum: 1 Years.

Salary: Neg DOE Euro

Location : Castlerea Co Roscommon

Display Until: 27/05/2010

Email CV to: infoeu@harmac.com