Call Centre

Allianz Jobs Dublin – Worldwide Care

Allianz -Worldwide Care  the major international insurance company is  seeking to fill a variety of roles relating to claims, helplines, client services; finance, marketing, and project management .  The jobs   will be based at the  headquarters in Park West, West Dublin.

Jobs such as this one …..

Helpline Officer

The Helpline Officer must anticipate and meet the needs of our external clients worldwide, including Expatriates, Brokers and Medical Providers as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvements.

Key Responsibilities

* Commit to the department’s service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%

* Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients

* Assist our in-house medical team in coordinating client’s hospital admissions, evacuations, repatriations and other cases as required

* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases

Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Experience Required

* Experience in a customer focused role , in a an administrative capacity

* Previous experience in call centre environment would be beneficial

* Experience working in pressurized environment with tight deadlines

* Strong Knowledge of Microsoft Office ( Excel, Word)

Essential Requirements

* Applicants must be flexible to work within our rotating shift patterns

* Valid EU work permit with the ability to work full time year round

* Fluency in English

Behavioural Competencies

* Customer focused

* Strong communication (verbal & written)

* Ability to work effectively within a team environment

* Honesty and Integrity

* Ability to work under pressure

* Results driven and solution oriented

Starting Salary €25,000 per annum rising to €36,000 reflective of length of service.

Once employed by Allianz Worldwide Care; we feel that the contribution of our officers increases considerably with service and we think it is only fair to recognise this within our salary scales. Therefore, we commence salary increases for Officers following 18 months service with increases continuing to apply for up to 5 years service as follows: 18 months service €2,000, 2.5 years service €3,000, 3.5 years service €3,000, 5 years service €3000.

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

Full Job Details Here

Allianz Worldwide Care

Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. With nearly 153,000 employees worldwide, the Allianz Group serves 75 million customers in 70 countries. Based in Park West, Dublin 12, Allianz Worldwide Care employs 500 staff.

Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims, under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the Fortune Global 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.

Trainee Call Centre Jobs Dublin

The AA has been operating in Ireland since 1910. Today it is Ireland’s leading motoring organisation and provider of rescue services. It is also Ireland’s leading personal lines insurance intermediary and a major provider of travel, technical and information services.

AA Ireland  are currently recruiting for the following positions -

Trainee Call Centre Agents - Temporary Full Time Positions Available

They Say -  ” Our Dublin City Centre based Operations Call Centre is a vibrant, energetic and rewarding working environment. We are currently recruiting entry-level Trainee Call Centre Agent positions for this call centre.

These positions are temporary, full time. Full training will be provided by means of our extensive, in-house training programme.

These positions will involve working up to 41.25 hours a week, but hours of work and start and finish times will be flexible to meet business needs and will also include weekend work. They will also involve dealing with both inbound and outbound calls, and will involve target driven sales work.

Please note that candidates interested in these positions must be available for full-time hours (41.25 hours a week) for the duration of our training programme, which can last up to 8 weeks.

Salary for these entry-level positions will be discussed at phone interview stage.

Applicant Requirements -

All positions are entry-level, therefore no previous call centre experience is necessary (it would be an advantage however).

Candidates must possess the ability to work as part of a highly skilled and successful team, whilst using their own initiative to achieve individual and personal targets, goals and objectives.

Leaving Cert is essential, Third Level qualification desirable.

Fluent English is required for this role.

Interested candidates may apply by  forwarding a CV by email to; creightonm@aaireland.ie or by post to; HR Department, AA Ireland, 56 Drury Street, Dublin 2. Quote reference TCCA.

AA Jobs Dublin

AA Entry Level Call Centre Agent

The AA is Ireland’s leading motoring organisation and provider of rescue services. They  are also Ireland’s leading personal lines insurance intermediary and a major provider of travel, technical and information services. The AA  brand reflects the organisation’s core values of trust, integrity and reliability.

AA Ireland are currently recruiting entry-level positions for their  Dublin based call centre and there’s never been a better time to join the AA, a strong company with ambitious growth plans. The  call centre is a vibrant, energetic and rewarding working enviornment and They  have full-time hours available. Full training will be provided by means of an extensive, in-house training programme.

The positions available will involve dealing with both inbound and outbound calls, and will be driven by sales targets. Hours of work will be flexible, but successful candidates can expect to work up to 41.25 hours per week, Monday to Saturday.

These sales orientated positions are entry-level, therefore no previous call centre experience is necessary (it would be an advantage however). Candidates must possess the ability to work as part of a highly skilled and successful team, whilst using their own initative to achieve individual and personal targets, goals and objectives. Leaving Cert is essential, Third Level qualification desirable. Successful candidates need to be available for an immediate start.

Interested candidates may apply by completing an online application form or by forwarding a CV by email to; personnel@aaireland.ie or by post to; AA Ireland, 56 Drury Street, Dublin 2.

40 AA Call Centre Jobs Dublin

The AA is Ireland’s leading motoring organisation and provider of rescue services and AA are also Ireland’s leading personal lines insurance intermediary and a major provider of travel, technical and information services.

AA Ireland  are currently recruiting up to 40 entry-level positions for their  Dublin based call centre  -  both full-time and part-time positions available.
Full training will be provided by means of our extensive, in-house training programme.

The positions available will involve dealing with both inbound and outbound calls, and will be driven by sales targets. Hours of work will be flexible, but successful candidates can expect to work up to 41.25 hours per week, Monday to Saturday (or up to 20 hours a week for part-time candidates).

These sales orientated positions are entry-level, therefore no previous call centre experience is necessary (it would be an advantage however). Candidates must possess the ability to work as part of a highly skilled and successful team, whilst using their own initative to achieve individual and personal targets, goals and objectives.
Leaving Cert is essential, Third Level qualification desirable. Successful candidates need to be available for an immediate start.

Interested candidates may apply by  forwarding a CV by email to; personnel@aaireland.ie or by post to; AA Ireland, 56 Drury Street, Dublin 2.

Customer Service Agent Job at HP Galway

Customer Service Desk Agent – English
Location :  Hewlett Packard – Galway City

Description:

1. Resolve customer and sales office queries in relation to third-party software licensing with most of the queries received revolving around the product, program and licensing categories. 2. Provide daily support to large multi-national SLMS account including: disseminating information to individual affiliates of that account on the software licensing programs that they are signed up to; participating in visits to that customer and creating management reports on behalf of that customer. 3. Drive software renewal activity with multi-national account supported as well as with other individual customers. 4. Provide training to SLMS customers on SLMS OLS Tool including advising them on all of the various functionality and information sources available via the tool. 5. Manage daily activity workload to ensure that Service Level Agreement (SLA) commitment to customers and SLMS Business sponsors are consistently achieved

No. of Jobs: 1

Contract type: Permanent / Full Time

Days per week: 5  = Hours per week: 39

Start date: 01/09/2010

Experience Required: Some Experience. Minimum: 1 Years.

Salary: Neg + DOE Euro

Other Benefits: Standard Benefits. 23 days annual leave. Medical cover for yourself and dependents. Employer pension contributions. Life Assurance. Medical cover for employee and dependents. Optional Benefits. Hospital Saturday Fund. Tax saver commuter tickets. Personal Accident Insurance. Purchase additional annual leave Health Screening. Dental Insurance.

Closing Date : 13/09/2010

Applications with CV to: lindsay.smith@hp.com

EA Galway Customer Service Manager

Customer Service Manager (Global Services) – Bioware

Role: Customer Support

Specialty: Customer Service Representative

Location: Ireland – Galway

Description: BioWare, a division of Fortune 500 company Electronic Arts (EA), specializes in delivering the best story-driven games in the world.  BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.

The Customer Service Manager of Global Services provides the leadership and strategic support to deliver critical core services to the global BioWare customer support team. The position is responsible for managing a group of services teams including: Workforce Management, Knowledge Education Development, Training, BPO Project Management, and IT requirements. The Customer Service Manager of Global Services reports directly to the Director of Customer Service. The CSM of Global Services is responsible for providing a world-class support product to the Customer Services operational team. The CSM of Global Services will champion the strategic vision and goals of the Customer Services group and deliver the highest level of customer satisfaction and loyalty. This position is responsible for working cross-functionally and within the Customer Services group to assure the most consistent and efficient support processes. This person will have a detailed understanding of the call center industry with specific knowledge of online games.

More Here

Earn a Living From Poker

If you have expert knowledge of Poker – you can earn a good salary in Dublin as a Poker Room Analyst

Job Title: Poker Room Analyst

Location: Cherrywood, Dublin 18

This role provides data analysis and support for the Poker Room and Business Intelligence, for the purpose of aiding Poker Room and business decision-making within the organization. The candidate will be responsible for analysis of poker-related data for the purposes of optimizing our ring game, tournament, and other Poker Room related offerings. The candidate will perform analysis on current and proposed features, player behavior, and performance of all poker room offerings.

Responsibilities:

* Daily, weekly and monthly analyses of poker room activity

Skills & Experience Required:

* The candidate must have an expert knowledge in poker, and have a thorough understanding of statistical analysis.

Required technical skills:

* Proficient at analyzing and interpreting data; able to synthesize information from a variety of sources and translate into effective and actionable reports

* Proficiency with Microsoft Excel

* Ability to write and understand SQL queries

* Organizational, verbal, written communication and presentation skills

Additional skills that are a plus:

* SQL

* Microsoft Access

* Business Objects

Apply Here

If you are hoping to make a living from playing online Poker – that is also a possibility -  if you are good enough.
Try one of these Online Poker Sites

Temporary Job at Citizens Information

INFORMATION OFFICER  Vacancy at The Citizens Information Phone Service Cork

TEMPORARY PART-TIME VACANCY, €14,911 – €21,329

Candidates must obtain an application pack by emailing cips.jobs@citinfo.ie

Closing date: Friday 25 September 2009

The Citizens Information Phone Service intends to ESTABLISH A PANEL FROM WHICH ANY FURTHER VACANCIES, FULL-TIME OR PART-TIME, TEMPORARY OR PERMANENT, ARISING DURING THE NEXT TWELVE MONTHS MIGHT BE FILLED. Candidates who wish to be considered for placement on this panel should obtain an application pack and submit their application by the 25 September closing date.

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public.

Jobs at Postbank in Athlone

Customer Sales RepresentativeLocation : Postbank Sales, Contact Centre, Athlone

1. Overall Objective/Purpose of the job

A Customer Sales Representatives (CSR) is primarily responsible for achieving sales targets,
this entails

• converting calls to sales by accurately capturing customer information and by
• Using effective sales techniques
• Achieving service levels and abandonment levels within the call centre.

This is a rewarding role for successful individuals and a key part of the overall successful
performance of the company.

The CSR role would ideally suit someone with energy, enthusiasm, ambition and the commitment
to delivering a first class customer sales experience in a team environment.

Training is vital to our continued success and we will provide you with excellent opportunities
for training to build on your skills. We have an excellent customer service record and pride urselves in the quality of our service. We deal with inbound calls and outbound campaigns and ffectively use our current database to achieve sales.
2. Deliverables and Key Activities

• Achieve and exceed sales targets
• Capture accurate customer information and correctly enter on to database.
• Cross Sell other products.
• Maintain service levels and abandonment rates.
• Deal with inbound sales calls and outbound sales calls.
• Deliver consistent call quality to all prospective customers
• Follow through on all necessary procedures and administration
• Adhere strictly to underwriting criteria and refer to underwriters where necessary.
• Support other areas, campaigns and products when required.
• Support newer team members with product and system knowledge.
3. Required Knowledge, Skills and Experience

Required level and content of education :
• Leaving Certificate
• Third Level education
• Competitive, enthusiastic, excellent communication skills and good telephone manner
• Ability to work to individual & team targets
• PC Skills

Business experience required :
• Some experience in a telesales role would be an advantage, but is not essential as
full training is provided

Interested candidates are invited to contact our recruitment team. All applications will be treated with confidence.  Email:  careers@postbank.ie

Citizens Information Jobs in Cork

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public. There are currently two permanent full-time vacancies in CIPS: * Information Officer (salary scale: €29,821 – €42,658)
* Senior Administrator (salary scale: €26,697 – €41,097)

To obtain an information pack, email cips.jobs@citinfo.ie stating (in the subject line) which position(s) you are interested in. Closing date: Monday 25 May 2009.

CIPS is funded and supported by the Citizens Information Board.