Call Centre

Customer Service Agent Job at HP Galway

Customer Service Desk Agent – English
Location :  Hewlett Packard – Galway City

Description:

1. Resolve customer and sales office queries in relation to third-party software licensing with most of the queries received revolving around the product, program and licensing categories. 2. Provide daily support to large multi-national SLMS account including: disseminating information to individual affiliates of that account on the software licensing programs that they are signed up to; participating in visits to that customer and creating management reports on behalf of that customer. 3. Drive software renewal activity with multi-national account supported as well as with other individual customers. 4. Provide training to SLMS customers on SLMS OLS Tool including advising them on all of the various functionality and information sources available via the tool. 5. Manage daily activity workload to ensure that Service Level Agreement (SLA) commitment to customers and SLMS Business sponsors are consistently achieved

No. of Jobs: 1

Contract type: Permanent / Full Time

Days per week: 5  = Hours per week: 39

Start date: 01/09/2010

Experience Required: Some Experience. Minimum: 1 Years.

Salary: Neg + DOE Euro

Other Benefits: Standard Benefits. 23 days annual leave. Medical cover for yourself and dependents. Employer pension contributions. Life Assurance. Medical cover for employee and dependents. Optional Benefits. Hospital Saturday Fund. Tax saver commuter tickets. Personal Accident Insurance. Purchase additional annual leave Health Screening. Dental Insurance.

Closing Date : 13/09/2010

Applications with CV to: lindsay.smith@hp.com

EA Galway Customer Service Manager

Customer Service Manager (Global Services) – Bioware

Role: Customer Support

Specialty: Customer Service Representative

Location: Ireland – Galway

Description: BioWare, a division of Fortune 500 company Electronic Arts (EA), specializes in delivering the best story-driven games in the world.  BioWare is currently developing Star Wars: The Old Republic, a massively multiplayer online role-playing game being developed at BioWare’s studios in Austin, Texas. Recently announced, BioWare’s customer support for the upcoming game will be centralized in Galway, Ireland.

The Customer Service Manager of Global Services provides the leadership and strategic support to deliver critical core services to the global BioWare customer support team. The position is responsible for managing a group of services teams including: Workforce Management, Knowledge Education Development, Training, BPO Project Management, and IT requirements. The Customer Service Manager of Global Services reports directly to the Director of Customer Service. The CSM of Global Services is responsible for providing a world-class support product to the Customer Services operational team. The CSM of Global Services will champion the strategic vision and goals of the Customer Services group and deliver the highest level of customer satisfaction and loyalty. This position is responsible for working cross-functionally and within the Customer Services group to assure the most consistent and efficient support processes. This person will have a detailed understanding of the call center industry with specific knowledge of online games.

More Here

Earn a Living From Poker

If you have expert knowledge of Poker – you can earn a good salary in Dublin as a Poker Room Analyst

Job Title: Poker Room Analyst

Location: Cherrywood, Dublin 18

This role provides data analysis and support for the Poker Room and Business Intelligence, for the purpose of aiding Poker Room and business decision-making within the organization. The candidate will be responsible for analysis of poker-related data for the purposes of optimizing our ring game, tournament, and other Poker Room related offerings. The candidate will perform analysis on current and proposed features, player behavior, and performance of all poker room offerings.

Responsibilities:

* Daily, weekly and monthly analyses of poker room activity

Skills & Experience Required:

* The candidate must have an expert knowledge in poker, and have a thorough understanding of statistical analysis.

Required technical skills:

* Proficient at analyzing and interpreting data; able to synthesize information from a variety of sources and translate into effective and actionable reports

* Proficiency with Microsoft Excel

* Ability to write and understand SQL queries

* Organizational, verbal, written communication and presentation skills

Additional skills that are a plus:

* SQL

* Microsoft Access

* Business Objects

Apply Here

If you are hoping to make a living from playing online Poker – that is also a possibility -  if you are good enough.
Try one of these Online Poker Sites

Temporary Job at Citizens Information

INFORMATION OFFICER  Vacancy at The Citizens Information Phone Service Cork

TEMPORARY PART-TIME VACANCY, €14,911 – €21,329

Candidates must obtain an application pack by emailing cips.jobs@citinfo.ie

Closing date: Friday 25 September 2009

The Citizens Information Phone Service intends to ESTABLISH A PANEL FROM WHICH ANY FURTHER VACANCIES, FULL-TIME OR PART-TIME, TEMPORARY OR PERMANENT, ARISING DURING THE NEXT TWELVE MONTHS MIGHT BE FILLED. Candidates who wish to be considered for placement on this panel should obtain an application pack and submit their application by the 25 September closing date.

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public.

Jobs at Postbank in Athlone

Customer Sales RepresentativeLocation : Postbank Sales, Contact Centre, Athlone

1. Overall Objective/Purpose of the job

A Customer Sales Representatives (CSR) is primarily responsible for achieving sales targets,
this entails

• converting calls to sales by accurately capturing customer information and by
• Using effective sales techniques
• Achieving service levels and abandonment levels within the call centre.

This is a rewarding role for successful individuals and a key part of the overall successful
performance of the company.

The CSR role would ideally suit someone with energy, enthusiasm, ambition and the commitment
to delivering a first class customer sales experience in a team environment.

Training is vital to our continued success and we will provide you with excellent opportunities
for training to build on your skills. We have an excellent customer service record and pride urselves in the quality of our service. We deal with inbound calls and outbound campaigns and ffectively use our current database to achieve sales.
2. Deliverables and Key Activities

• Achieve and exceed sales targets
• Capture accurate customer information and correctly enter on to database.
• Cross Sell other products.
• Maintain service levels and abandonment rates.
• Deal with inbound sales calls and outbound sales calls.
• Deliver consistent call quality to all prospective customers
• Follow through on all necessary procedures and administration
• Adhere strictly to underwriting criteria and refer to underwriters where necessary.
• Support other areas, campaigns and products when required.
• Support newer team members with product and system knowledge.
3. Required Knowledge, Skills and Experience

Required level and content of education :
• Leaving Certificate
• Third Level education
• Competitive, enthusiastic, excellent communication skills and good telephone manner
• Ability to work to individual & team targets
• PC Skills

Business experience required :
• Some experience in a telesales role would be an advantage, but is not essential as
full training is provided

Interested candidates are invited to contact our recruitment team. All applications will be treated with confidence.  Email:  careers@postbank.ie

Citizens Information Jobs in Cork

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public. There are currently two permanent full-time vacancies in CIPS: * Information Officer (salary scale: €29,821 – €42,658)
* Senior Administrator (salary scale: €26,697 – €41,097)

To obtain an information pack, email cips.jobs@citinfo.ie stating (in the subject line) which position(s) you are interested in. Closing date: Monday 25 May 2009.

CIPS is funded and supported by the Citizens Information Board.

Trainee Insurance Clerks – No Experience Required

Trainee Insurance Clerks – Kick Start Your Career with AA Insurance! :
There’s never been a better time to join the AA as a member of our vibrant, expanding call centre team as we are offering excellent opportunities to kickstart you career with Ireland’s leading motoring organisation! If you’re a team player with good personal, verbal and numerical skills, then you should contact us to discuss your future with AA Insurance Services, Ireland’s leading Insurance Intermediary. We always welcome CV’s from interested candidates.
Applicant Requirements

* For anyone with no previous experience who is keen to embark on a challenging and fulfilling career within our insurance call centre, full training will be provided for these entry level positions.
* Leaving Cert essential.
* Attractive remuneration package.
* Interested candidates may apply by completing an online application form or by forwarding a cv to; HR Dept, AA Ireland, 56 Drury Street, Dublin 2.
* Please quote reference INS.NEX.

AA Insurance Jobs for School Leavers

Opportunities within AA Ireland’s Insurance Sales Call Centre : Job DescriptionAA Ireland’s Dublin based Insurance Sales Call Centre is a vibrant, energetic and rewarding working environment perfect for anyone keen to embark on a challenging and fulfilling career within the Insurance industry. Suitable candidates will be hard working self-starters who are enthusiastic, motivated and driven by achieving and exceeding sales targets. Full training will be provided by means of our extensive, in-house training and development programme. An attractive remuneration and benefits package is available.
Applicant Requirements

* All positions are entry-level therefore no previous insurance or sales experience is necessary.
* Leaving Cert Essential.
* Candidates must possess the ability to work as part of a highly skilled and successful sales team whilst using their own initiative to achieve individual and personal targets, goals and objectives.
* Interested candidates may apply by forwarding a cv by post to; HR Dept, AA Ireland, 56 Drury Street, Dublin 2 or by fax to; 01-6179400
* Please quote reference INSTS

Naas Call Centre Jobs

Call Centre Operative
Description: Fast moving business requires a fast moving call centre operative to work within a team , helping to deliver sales targets and customer service, stock control and staff/vehicle management. Knowledge and experience of the motor industry is an advantage, as is experience in a call centre, but necessary. Scheduled Saturday work is also involved. 3 month trial basis to begin with.
Starting Date: 12/05/2008
Minimum salary: 21k: EURO
Hours per week: 38+ – Full-Time
Experience required
Employer Name: International Windscreens Ireland
Address: Unit W1A Tougher Business Park, Naas, Co. Kildare, IE
Phone: 045 988800
Fax: 045 409307

How to apply
How to apply: Apply in writing with CV to S Maher, Centre Operations Manager, International Windscreens Ireland, Unit W1A Tougher Business Park, Naas, Co. Kildare.
Last date for application: 12/07/2008

Sligo Customer Service Agents

Tiscali Correspondence Agents
Since being bought by Tiscali the role of the Customer Service Agent in Sligo has become more exciting and will provide a huge amount of training to successful applicants. The role has evolved into a Correspondence Agent role and we require many more to meet our work demands in Sligo. This role will involve communicating with customer through many avenues and providing informed advice on our ever expanding suite of products. In this role you will be seen as crucial to the success of the company and pivotal in securing the Sligo site as the top Tiscali site in Europe. We need people who are good communicators and who set high quality standards for themselves, this will be rewarded with monthly performance bonuses. At Tiscali we pride ourselves with offering excellent opportunities for career advancement
Starting Date: immediate
Minimum salary: 18K  EURO
Hours per week: 37.5     Contract type: PF – Full-Time
Experience required: None required
Employer Name: Tiscali
Phone: 071 9152589    Fax: 071 9152593
Email: sligo.careers@toucan.com
Information: sligo.careers@toucan.com

How to apply: Applicants may forward a C.V. to Tiscali, Finisklin, Sligo, Tel No: 071 9178000 E-Mail: sligo.careers@toucan.com
Last date for application: 29/06/2008