Jobs Guide Ireland

INFORMATION OFFICER  Vacancy at The Citizens Information Phone Service Cork

TEMPORARY PART-TIME VACANCY, €14,911 – €21,329

Candidates must obtain an application pack by emailing cips.jobs@citinfo.ie

Closing date: Friday 25 September 2009

The Citizens Information Phone Service intends to ESTABLISH A PANEL FROM WHICH ANY FURTHER VACANCIES, FULL-TIME OR PART-TIME, TEMPORARY OR PERMANENT, ARISING DURING THE NEXT TWELVE MONTHS MIGHT BE FILLED. Candidates who wish to be considered for placement on this panel should obtain an application pack and submit their application by the 25 September closing date.

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public.

Customer Sales RepresentativeLocation : Postbank Sales, Contact Centre, Athlone

1. Overall Objective/Purpose of the job

A Customer Sales Representatives (CSR) is primarily responsible for achieving sales targets,
this entails

• converting calls to sales by accurately capturing customer information and by
• Using effective sales techniques
• Achieving service levels and abandonment levels within the call centre.

This is a rewarding role for successful individuals and a key part of the overall successful
performance of the company.

The CSR role would ideally suit someone with energy, enthusiasm, ambition and the commitment
to delivering a first class customer sales experience in a team environment.

Training is vital to our continued success and we will provide you with excellent opportunities
for training to build on your skills. We have an excellent customer service record and pride urselves in the quality of our service. We deal with inbound calls and outbound campaigns and ffectively use our current database to achieve sales.
2. Deliverables and Key Activities

• Achieve and exceed sales targets
• Capture accurate customer information and correctly enter on to database.
• Cross Sell other products.
• Maintain service levels and abandonment rates.
• Deal with inbound sales calls and outbound sales calls.
• Deliver consistent call quality to all prospective customers
• Follow through on all necessary procedures and administration
• Adhere strictly to underwriting criteria and refer to underwriters where necessary.
• Support other areas, campaigns and products when required.
• Support newer team members with product and system knowledge.
3. Required Knowledge, Skills and Experience

Required level and content of education :
• Leaving Certificate
• Third Level education
• Competitive, enthusiastic, excellent communication skills and good telephone manner
• Ability to work to individual & team targets
• PC Skills

Business experience required :
• Some experience in a telesales role would be an advantage, but is not essential as
full training is provided

Interested candidates are invited to contact our recruitment team. All applications will be treated with confidence.  Email:  careers@postbank.ie

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public. There are currently two permanent full-time vacancies in CIPS: * Information Officer (salary scale: €29,821 – €42,658)
* Senior Administrator (salary scale: €26,697 – €41,097)

To obtain an information pack, email cips.jobs@citinfo.ie stating (in the subject line) which position(s) you are interested in. Closing date: Monday 25 May 2009.

CIPS is funded and supported by the Citizens Information Board.

Online Poker Fraud Analyst
Description:
Position is part of the fraud & security department of an industry leading poker network. Responsible for fraud investigating and preventing financial crimes through the analysis of data. Possessing an adeptness at recognising very subtle patterns of fraudulent activity and communicating them to other team members, management, and also abstractly to fit within the strategic direction of the technical and operational dimensions of the fraud department. Experience in the industry a distinct advantage. Excellent training given. Responsibilities: Ability to work independently on assigned projects, but also to provide key input into dynamic team setting. Stopping fraudulently acquired funds from leaving the system. Daily reporting of fraud trends and work done. This position will require working shifts. Excellent English required.
No. of Jobs: 1
Contract type: Permanent / Full Time
Days per week: 4
Hours per week: 40
Daily Hours: 10
Start date: 15/05/2009
Experience Required: Minimum: 1 Years.
Education Requirements:
Educational Qualification(s) Description
1.) Leaving Certificate Ordinary Or Equivalent
Salary: Neg DOE Euro
Location : Dublin 2
Closing Date: 18/05/2009

Apply to: Dornhoefer Services Ltd, Ranelagh, Dublin 6 or E-Mail: onlinepokerpositions@gmail.com

German Customer Support Representative
Job ID: 2009-1450 # Positions: 1
Location: IE-Cork Experience (Years): 1
Posted Date: 04-17-09 Category: Customer Support/All Openings
More information about this job:

Overview:

Big Fish Games is the world’s leading online business for games and interactive entertainment. Based in Seattle, Washington and Vancouver, Big Fish Games works with more than 500 game developers and distributes over 1 million games per day to consumers worldwide. We have developed and published some of the industry’s leading brands including Mystery Case Files®, Hidden ExpeditionTM, AzadaTM, and Fairway SolitaireTM.

Due to phenomenal growth and global presence, Big Fish Games is opening a new facility in Cork to support its European customer base. The new office will focus on multilingual European customer support, game testing, and localization. Recruitment is now underway for people with customer service skills and the capability to communicate effectively with its customers, particularly in German and French.
Responsibilities:

Provide positive and customer-centered support in response to email, telephone or technical inquiries.
Listening attentively to customers needs, reaching agreement about their issue and driving it to a resolution Troubleshoot simple technical issues through a solutions orientated approach
* Educate customers about Big Fish Games’ support options, online tools, and self-help or tutorial training resources
* Communicate positively with team members, customers, and other partners – ensuring that your approach always represents the Big Fish Games brand

Qualifications:

This is an excellent opportunity for some one who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. The role requires the following experience:

*
Bachelor’s Degree required
* Must be fluent in both English and German
* 1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
* Proficient typing skills: 40+ wmp with accuracy
* Working knowledge of Microsoft computer applications, email and internet
* Ability to excel in an energetic, fast paced, customer focused environment
* Flexibility to work outside core working hours and overtime as required
* Excitement and passion for Big Fish Games products and the ability to share this passion with the customer

Come be the next Big Fish in the Pond!

To apply please submit you CV application to bigfishgames@harmonics.ie

FLEXIBLE AND dynamic customer service rep with fluency in English and German needed for a fast growing, start-up company in Galway city. CSN Stores (www.csnstores.com / www.csnstores.ie) is one of the top U.S. niche online retailers. Join our team in Galway, which is focused on our expansion to the UK and Europe. We offer a variety of career opportunities and generous benefits. Work Schedule: 5 day work week, Thursday-Monday. Send CV to recruiting@csnstores.com to apply.

Online Poker Support Specialist (Spanish Speaking)

To deliver a timely and professional service to customers and partners. To ensure customers queries have prompt and efficient resolution and that our customers experience the best possible service. Main duties and responsibilities: Respond promptly to all customer and partner queries, by email or online chat. Responsibility for ensuring that you are up to date on current briefing material and are implementing this both for the benefit of the customer and the company. Responsibility for making process/product improvement recommendations to supervisors. Ensure that all customer and partner records are kept in accordance with company policy and that the data protection act is upheld. Fluent Spanish and English required.
No. of Jobs: 1
Contract type: Permanent / Full Time
Days per week: 4
Hours per week: 40
Daily Hours: 10
Start date: 23/02/2009

Experience Required: No Experience.
Education Requirments:
Educational Qualification(s) Description
1.) Leaving Certificate Ordinary Or equivalent. Third level qualification a distinct advantage
Salary: 24,000 pa Euro
Other Benefits: VHI Health-care after 6 months
Location : Ranelagh Dublin
Apply Before: 05/03/2009
Other Information, Apply to: Dornhoefer Services Ltd, Ranelagh, Dublin 6 or E-Mail: onlinepokerpositions@gmail.com

Trainee Insurance Clerks – Kick Start Your Career with AA Insurance! :
There’s never been a better time to join the AA as a member of our vibrant, expanding call centre team as we are offering excellent opportunities to kickstart you career with Ireland’s leading motoring organisation! If you’re a team player with good personal, verbal and numerical skills, then you should contact us to discuss your future with AA Insurance Services, Ireland’s leading Insurance Intermediary. We always welcome CV’s from interested candidates.
Applicant Requirements

* For anyone with no previous experience who is keen to embark on a challenging and fulfilling career within our insurance call centre, full training will be provided for these entry level positions.
* Leaving Cert essential.
* Attractive remuneration package.
* Interested candidates may apply by completing an online application form or by forwarding a cv to; HR Dept, AA Ireland, 56 Drury Street, Dublin 2.
* Please quote reference INS.NEX.

Opportunities within AA Ireland’s Insurance Sales Call Centre : Job DescriptionAA Ireland’s Dublin based Insurance Sales Call Centre is a vibrant, energetic and rewarding working environment perfect for anyone keen to embark on a challenging and fulfilling career within the Insurance industry. Suitable candidates will be hard working self-starters who are enthusiastic, motivated and driven by achieving and exceeding sales targets. Full training will be provided by means of our extensive, in-house training and development programme. An attractive remuneration and benefits package is available.
Applicant Requirements

* All positions are entry-level therefore no previous insurance or sales experience is necessary.
* Leaving Cert Essential.
* Candidates must possess the ability to work as part of a highly skilled and successful sales team whilst using their own initiative to achieve individual and personal targets, goals and objectives.
* Interested candidates may apply by forwarding a cv by post to; HR Dept, AA Ireland, 56 Drury Street, Dublin 2 or by fax to; 01-6179400
* Please quote reference INSTS

Call Centre Operative
Description: Fast moving business requires a fast moving call centre operative to work within a team , helping to deliver sales targets and customer service, stock control and staff/vehicle management. Knowledge and experience of the motor industry is an advantage, as is experience in a call centre, but necessary. Scheduled Saturday work is also involved. 3 month trial basis to begin with.
Starting Date: 12/05/2008
Minimum salary: 21k: EURO
Hours per week: 38+ – Full-Time
Experience required
Employer Name: International Windscreens Ireland
Address: Unit W1A Tougher Business Park, Naas, Co. Kildare, IE
Phone: 045 988800
Fax: 045 409307

How to apply
How to apply: Apply in writing with CV to S Maher, Centre Operations Manager, International Windscreens Ireland, Unit W1A Tougher Business Park, Naas, Co. Kildare.
Last date for application: 12/07/2008