Call Centre Jobs

Customer Service Agent Job at HP Galway

Customer Service Desk Agent – English
Location :  Hewlett Packard – Galway City

Description:

1. Resolve customer and sales office queries in relation to third-party software licensing with most of the queries received revolving around the product, program and licensing categories. 2. Provide daily support to large multi-national SLMS account including: disseminating information to individual affiliates of that account on the software licensing programs that they are signed up to; participating in visits to that customer and creating management reports on behalf of that customer. 3. Drive software renewal activity with multi-national account supported as well as with other individual customers. 4. Provide training to SLMS customers on SLMS OLS Tool including advising them on all of the various functionality and information sources available via the tool. 5. Manage daily activity workload to ensure that Service Level Agreement (SLA) commitment to customers and SLMS Business sponsors are consistently achieved

No. of Jobs: 1

Contract type: Permanent / Full Time

Days per week: 5  = Hours per week: 39

Start date: 01/09/2010

Experience Required: Some Experience. Minimum: 1 Years.

Salary: Neg + DOE Euro

Other Benefits: Standard Benefits. 23 days annual leave. Medical cover for yourself and dependents. Employer pension contributions. Life Assurance. Medical cover for employee and dependents. Optional Benefits. Hospital Saturday Fund. Tax saver commuter tickets. Personal Accident Insurance. Purchase additional annual leave Health Screening. Dental Insurance.

Closing Date : 13/09/2010

Applications with CV to: lindsay.smith@hp.com

Jobs at Full Tilt Poker (Russian Speaker)

Multilingual Customer Service Agent – (Russian Language)(Loughlinstown)

Description:

This position will provide the right candidate with the opportunity to become part of the finest Customer Service Team in the online poker industry. Working in a fast-paced, collaborative environment, this area of the business provides potential for rapid growth within our company, which is the support arm for Full Tilt Poker, a site that is endorsed exclusively by 12 of the best players in the world. The ideal candidate for this position will be based at our corporate offices in Dublin, Ireland and work closely with the Head Level Operations Manager for Multilingual e-mail and phone support. Responsibilities: part of the start-up of a multilingual Customer Service centre; representing the company by being the first point of contact with our customers; guaranteeing an unparalleled customer service experience; ability to work well as part of a team in a collaborative environment; ability to meet targets and deadlines. Applicants must show excellent attention to detail.

No. of Jobs: 3

Contract type: Permanent / Full Time

Days per week: 4  – Hours per week: 40

Daily Hours: 10

Start date: Immediate

Experience Required: Fully Experienced. Minimum: 2 Years.

Minimum Salary : 26,000 pa Euro

Location : Loughlinstown Dublin

Closing Date 7/8/10

Please upload all applications on to www. pocketkingscareers.ie website under Russian Customer Service Agent job role.

Jobs at Ebay in Dublin

Job Title - Customer Solutions Agent

Requisition No. 38161BR

Category Customer Support

Location Ireland – Ebay Dublin

Work Location eBay Services Dublin

Shift Details Sunday to Thursday 2:30 pm to 11:00 pm

Primary Job Responsibilities

# Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution & satisfaction

# Working with members in overcoming challenges they may face in their on site activity

# Having a thorough understanding of customer priorities, and identifying key improvement areas

# Providing feedback on emerging issues on the site

# Ensuring that we provide the safest, cleanest site possible for our members

Job Requirements

* Provide Best Customer Service, understanding our customer needs & acting with the customer in mind

* Flexible and adaptable with a positive attitude to wor

* Develops effective working relationships with peers and superiors

* Works as a team to ensure the eBay site is safe and clean

* Log information accurately

* Achieve quality & metric driven targets as set out by Supervisor

* Independently use all channels to stay informed with regards to department specific knowledge

* Maintain open communication with team Supervisor and Manager

* Continually display initiative to take on additional responsibilities towards professional growth

Apply Here

Temporary Job at Citizens Information

INFORMATION OFFICER  Vacancy at The Citizens Information Phone Service Cork

TEMPORARY PART-TIME VACANCY, €14,911 – €21,329

Candidates must obtain an application pack by emailing cips.jobs@citinfo.ie

Closing date: Friday 25 September 2009

The Citizens Information Phone Service intends to ESTABLISH A PANEL FROM WHICH ANY FURTHER VACANCIES, FULL-TIME OR PART-TIME, TEMPORARY OR PERMANENT, ARISING DURING THE NEXT TWELVE MONTHS MIGHT BE FILLED. Candidates who wish to be considered for placement on this panel should obtain an application pack and submit their application by the 25 September closing date.

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public.

Jobs at Postbank in Athlone

Customer Sales RepresentativeLocation : Postbank Sales, Contact Centre, Athlone

1. Overall Objective/Purpose of the job

A Customer Sales Representatives (CSR) is primarily responsible for achieving sales targets,
this entails

• converting calls to sales by accurately capturing customer information and by
• Using effective sales techniques
• Achieving service levels and abandonment levels within the call centre.

This is a rewarding role for successful individuals and a key part of the overall successful
performance of the company.

The CSR role would ideally suit someone with energy, enthusiasm, ambition and the commitment
to delivering a first class customer sales experience in a team environment.

Training is vital to our continued success and we will provide you with excellent opportunities
for training to build on your skills. We have an excellent customer service record and pride urselves in the quality of our service. We deal with inbound calls and outbound campaigns and ffectively use our current database to achieve sales.
2. Deliverables and Key Activities

• Achieve and exceed sales targets
• Capture accurate customer information and correctly enter on to database.
• Cross Sell other products.
• Maintain service levels and abandonment rates.
• Deal with inbound sales calls and outbound sales calls.
• Deliver consistent call quality to all prospective customers
• Follow through on all necessary procedures and administration
• Adhere strictly to underwriting criteria and refer to underwriters where necessary.
• Support other areas, campaigns and products when required.
• Support newer team members with product and system knowledge.
3. Required Knowledge, Skills and Experience

Required level and content of education :
• Leaving Certificate
• Third Level education
• Competitive, enthusiastic, excellent communication skills and good telephone manner
• Ability to work to individual & team targets
• PC Skills

Business experience required :
• Some experience in a telesales role would be an advantage, but is not essential as
full training is provided

Interested candidates are invited to contact our recruitment team. All applications will be treated with confidence.  Email:  careers@postbank.ie

Citizens Information Jobs in Cork

The Citizens Information Phone Service (CIPS) is a national organisation, based in Cork. It provides information (primarily by telephone) directly to the public. There are currently two permanent full-time vacancies in CIPS: * Information Officer (salary scale: €29,821 – €42,658)
* Senior Administrator (salary scale: €26,697 – €41,097)

To obtain an information pack, email cips.jobs@citinfo.ie stating (in the subject line) which position(s) you are interested in. Closing date: Monday 25 May 2009.

CIPS is funded and supported by the Citizens Information Board.

Online Poker Fraud Analyst Dublin

Online Poker Fraud Analyst
Description:
Position is part of the fraud & security department of an industry leading poker network. Responsible for fraud investigating and preventing financial crimes through the analysis of data. Possessing an adeptness at recognising very subtle patterns of fraudulent activity and communicating them to other team members, management, and also abstractly to fit within the strategic direction of the technical and operational dimensions of the fraud department. Experience in the industry a distinct advantage. Excellent training given. Responsibilities: Ability to work independently on assigned projects, but also to provide key input into dynamic team setting. Stopping fraudulently acquired funds from leaving the system. Daily reporting of fraud trends and work done. This position will require working shifts. Excellent English required.
No. of Jobs: 1
Contract type: Permanent / Full Time
Days per week: 4
Hours per week: 40
Daily Hours: 10
Start date: 15/05/2009
Experience Required: Minimum: 1 Years.
Education Requirements:
Educational Qualification(s) Description
1.) Leaving Certificate Ordinary Or Equivalent
Salary: Neg DOE Euro
Location : Dublin 2
Closing Date: 18/05/2009

Apply to: Dornhoefer Services Ltd, Ranelagh, Dublin 6 or E-Mail: onlinepokerpositions@gmail.com

Jobs at Big Fish Games in Cork

German Customer Support Representative
Job ID: 2009-1450 # Positions: 1
Location: IE-Cork Experience (Years): 1
Posted Date: 04-17-09 Category: Customer Support/All Openings
More information about this job:

Overview:

Big Fish Games is the world’s leading online business for games and interactive entertainment. Based in Seattle, Washington and Vancouver, Big Fish Games works with more than 500 game developers and distributes over 1 million games per day to consumers worldwide. We have developed and published some of the industry’s leading brands including Mystery Case Files®, Hidden ExpeditionTM, AzadaTM, and Fairway SolitaireTM.

Due to phenomenal growth and global presence, Big Fish Games is opening a new facility in Cork to support its European customer base. The new office will focus on multilingual European customer support, game testing, and localization. Recruitment is now underway for people with customer service skills and the capability to communicate effectively with its customers, particularly in German and French.
Responsibilities:

Provide positive and customer-centered support in response to email, telephone or technical inquiries.
Listening attentively to customers needs, reaching agreement about their issue and driving it to a resolution Troubleshoot simple technical issues through a solutions orientated approach
* Educate customers about Big Fish Games’ support options, online tools, and self-help or tutorial training resources
* Communicate positively with team members, customers, and other partners – ensuring that your approach always represents the Big Fish Games brand

Qualifications:

This is an excellent opportunity for some one who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. The role requires the following experience:

*
Bachelor’s Degree required
* Must be fluent in both English and German
* 1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
* Proficient typing skills: 40+ wmp with accuracy
* Working knowledge of Microsoft computer applications, email and internet
* Ability to excel in an energetic, fast paced, customer focused environment
* Flexibility to work outside core working hours and overtime as required
* Excitement and passion for Big Fish Games products and the ability to share this passion with the customer

Come be the next Big Fish in the Pond!

To apply please submit you CV application to bigfishgames@harmonics.ie

Galway Work for Online Customer Services

FLEXIBLE AND dynamic customer service rep with fluency in English and German needed for a fast growing, start-up company in Galway city. CSN Stores (www.csnstores.com / www.csnstores.ie) is one of the top U.S. niche online retailers. Join our team in Galway, which is focused on our expansion to the UK and Europe. We offer a variety of career opportunities and generous benefits. Work Schedule: 5 day work week, Thursday-Monday. Send CV to recruiting@csnstores.com to apply.

Online Poker Support Spanish Speaking

Online Poker Support Specialist (Spanish Speaking)

To deliver a timely and professional service to customers and partners. To ensure customers queries have prompt and efficient resolution and that our customers experience the best possible service. Main duties and responsibilities: Respond promptly to all customer and partner queries, by email or online chat. Responsibility for ensuring that you are up to date on current briefing material and are implementing this both for the benefit of the customer and the company. Responsibility for making process/product improvement recommendations to supervisors. Ensure that all customer and partner records are kept in accordance with company policy and that the data protection act is upheld. Fluent Spanish and English required.
No. of Jobs: 1
Contract type: Permanent / Full Time
Days per week: 4
Hours per week: 40
Daily Hours: 10
Start date: 23/02/2009

Experience Required: No Experience.
Education Requirments:
Educational Qualification(s) Description
1.) Leaving Certificate Ordinary Or equivalent. Third level qualification a distinct advantage
Salary: 24,000 pa Euro
Other Benefits: VHI Health-care after 6 months
Location : Ranelagh Dublin
Apply Before: 05/03/2009
Other Information, Apply to: Dornhoefer Services Ltd, Ranelagh, Dublin 6 or E-Mail: onlinepokerpositions@gmail.com